icloud not acceptinf old password.

Question

Level 1

0 points

icloud not acceptinf old password.

Hi,

I have changed to a new Apple ID(xyz@yahoo.com) for Itunes etc but did not changed for Icloud.Later, deleted the old ID (xyz@outlook.com). But Icloud is showing the same old ID(xyz@outlook.com) and asking for password to change find my phone off and restore to factory settings.

I have recreated another ID with same email id( xyz@outlook.com) but still icloud is not accepting the new password with same email id nor it is accepting the password for other ID currently used by Itunes etc.

i have downloaded find my phone app also.while logging into it with old apple id(xyz@outlook.com) and password, it says password is verified but icloud account is deactivated ?

what to do? i want to turn off icloud account. pls guide.

iPad Mini, iOS 8.1.2

Posted on Mar 29, 2015 4:15 AM

Reply

Answer 1

Mar 29, 2015 4:20 AM in response to ahmadraheel

Welcome to the Apple community.

If you mean that Find My Phone is asking for a password to a different Apple ID to your current Apple ID and that ID is a previous version of your current ID, not an entirely different one.

This feature has been introduced to make stolen phones useless to those that have stolen them.

However it can also arise when the user has changed their Apple ID details with Apple and not made the same changes to their iCloud account/Find My Phone on their device before upgrading to iOS 7, or if you restore from a previous back up made before you changed your details and some other circumstances.

The only solution is to change your Apple ID back to its previous state with Apple at My Apple ID using your current password, you don’t need access to this address if it’s previously been used with your Apple ID, once you have saved these details enter the password as requested on your device and then turn off "find my phone" and delete the account from your device. It may take a short while to remove the account.

You should then change your Apple ID back to its current state, save it once again and then log back in using your current Apple ID. Finally, turn "find my phone" back on once again.

This article provides more information about Activation Lock.

This is answer is provided from my own database of boilerplate responses and the content was last reviewed and tested on: 2014/05/23

Reply