We just bought a new iMac, downloaded Yosemite, and now FaceTime nor iMessage will sign in. With FaceTime, after typing in the password, my ID and password go black and that's it. With iMessage, all I get is a spinning wheel and it stops there. My ID works everywhere else.
Please help, this is very frustrating with a brand new machine where you expect everything to work out of the box...
iMac, OS X Yosemite (10.10.2)
The warranty entitles you to complimentary phone support for the first 90 days of ownership.
If you bought the product in the U.S. directly from Apple (not from a reseller), you have 14 days from the date of delivery in which to exchange or return it for a refund. In other countries, the return policy may be different. If you bought from a reseller, its return policy applies.
Ok, thank you, I will try the phone support. It's just hard because we live in Japan, so our hours are off.
Cannot sign into FaceTime or iMessage
