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when trying to reset my login / password, text in red says not connected to internet please verify connection, when the macbook air IS connected to wifi.

cannot reset forgotten login password.

MacBook Air (13-inch Mid 2012), OS X Yosemite (10.10.1)

Posted on Mar 29, 2015 6:11 AM

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5 replies

Mar 29, 2015 6:28 AM in response to jopeipeiamilu

You don't need to be connected to the Internet to reset the password.

Note: If you've activated FileVault, this procedure doesn't apply. Follow instead these instructions.

Start up in Recovery mode. When the OS X Utilities window appears, select

Utilities Terminal

from the menu bar at the top of the screen—not from any of the items in the OS X Utilities window.

In the window that opens, type this:

resetp

Press the tab key. The partial command you typed will automatically be completed to this:

resetpassword

Press return. A Reset Password window opens. Close the Terminal window to get it out of the way.

Select the startup volume ("Macintosh HD," unless you gave it a different name) if not already selected. You won't be able to do this if FileVault is active.

Select your username from the menu labeled Select the user account if not already selected.

Follow the prompts to reset the password. It's safest to choose a password that includes only the characters a-z, A-Z, and 0-9.

Select

Restart

from the menu bar.

You should now be able to log in with the new password, but the Keychain will be reset (empty.) If you've forgotten the Keychain password (which is ordinarily the same as the login password), there's no way to recover it.

when trying to reset my login / password, text in red says not connected to internet please verify connection, when the macbook air IS connected to wifi.

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