HT202696: About your support coverage and service options
Learn about About your support coverage and service options
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Helpful answers
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Mar 29, 2015 9:15 AM in response to KurtEPby Meg St._Clair,Make an appointment at the Genius Bar at your local Apple Store.
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Mar 29, 2015 10:09 AM in response to KurtEPby Courcoul,★HelpfulDepends on the store. It appears that some stores (bigger ones? ones with more traffic??) are getting equipped to handle the replacement in-house while you wait, instead of having to ship out the device. We don't know the criteria Apple is using to determine which of these stores are. So, be sure to ask when setting the appointment up.