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my apple store app no longer works on osx - does anyone have suggestions

we are running OSX Yosemite version 10.10.2 - our apple store app is nonfunctioning along with face time, maps and photo booth - in place of apps is a ? - this happened after using a cleaner downloaded from app store - has anyone else had this problem

iMac, OS X Yosemite (10.10.2)

Posted on Mar 29, 2015 11:09 AM

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2 replies

Mar 29, 2015 1:39 PM in response to cacarike

You ran a defective third-party "utility" such as "CleanMyMac" or "MacCleanse" that purports to "clean up" "junk" files. What it really does is to corrupt the operating system and many applications.

The first thing you need to do is remove that software according to the developer's instructions. Never install it, or anything like it, again. Then see below. If you use any iWork applications, you may need to delete them and redownload them from the App Store.

If you don't already have a current backup, back up all data, then reinstall the OS.* You don't need to erase the startup volume, and you won't need the backup unless something goes wrong. If the system was upgraded from an older version of OS X, you may need the Apple ID and password you used.

There are ways to back up a computer that isn't fully functional. Ask if you need guidance.

If you installed the Java runtime distributed by Apple and still need it, you'll have to reinstall it. The same goes for Xcode. All other data will be preserved.

*The linked support article refers to OS X 10.10 ("Yosemite"), but the procedure is the same for OS X 10.7 ("Lion") and later.

my apple store app no longer works on osx - does anyone have suggestions

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