What is the difference between "Take in" and "Send in" service?

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Level 1

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What is the difference between "Take in" and "Send in" service?

I have an iPhone 6 that reboots frequently for no reason. As the warranty is still valid, I want Apple to review it. I bought it in the States but I don't live there, and I'll be back for 3 days. Visiting the support website it gives me 2 options:

SEND IN FOR SERVICE: Send it to Apple for repair or replacement.
TAKE IN FOR SERVICE: Find an Apple Retail Store or local Apple Authorized Service Provider

I assumed that if I took it to a store they would replace it. But seems they won't. I can't understand the difference between this Two types of service.

Posted on Mar 29, 2015 9:57 AM

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Answer 1

Kappy

Level 10

361,741 points

Mar 29, 2015 10:03 AM in response to Polaquita

You can only get it repaired or replaced in the country where it was purchased. Your warranty is not honored elsewhere. You would have to send it to Apple or wait until you are back in the US.

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Answer 2

Polaquita Author

Level 1

0 points

Mar 29, 2015 4:55 PM in response to Kappy

That's what I said. i'll be in the states for 3 days. But I need to know the difference between the two types of services, to know which will work for me with such a short travel. If I go to an Apple store, would they replace my phone? Or will they review it and try to repair it? (I don't have that much time)

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Answer 3

imobl

Level 7

20,322 points

Mar 29, 2015 5:09 PM in response to Polaquita

If you take it in, they will make a diagnosis on the spot and let you know what your

options are. If the iPhone qualifies for replacement, the replacement will take

place immediately.

Make an appointment at the Genius Bar to avoid delay. If you will be going to Apple on/after

April 10, expect large crowds due to the beginning of  Watch demos.

Make a Genius Bar Reservation

http://www.apple.com/retail/geniusbar/

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Answer 4

Kappy

Level 10

361,741 points

Mar 29, 2015 6:42 PM in response to imobl

Not if he takes a US purchased phone into a European shop. They will not honor the warranty or do any diagnosis. You are simply relating what would be done here in the US, but he's not in the US.

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Answer 5

Ralph9430

Level 7

21,762 points

Mar 29, 2015 7:20 PM in response to Polaquita

Your best option is to TAKE the phone to an Apple Store. Make an appointment first.

Taking the phone for service means you carry the phone to an Apple Store.

Sending the phone for service means you use a carrier like FedEx, UPS or the US Postal Service to deliver the phone to an Apple Service center.

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Answer 6

Mar 29, 2015 8:05 PM in response to Polaquita

Rebooting is a sign of a software issue. Simply backup your iPhone to iTunes and then click the "Restore iPhone" button and that should take care of your issue. If it comes back, then an app in your saved backup is the issue.

BTW, you don't need an appointment (although it's nice to have) and you can just walk in to have them check out the phone and/or replace it. If they need to service it, then don't go in near closing time otherwise they may not be able to repair it promptly whereas you're left without a phone for the evening or days (if they don't have the part(s) in stock).

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