Looks like no one’s replied in a while. To start the conversation again, simply ask a new question.

Mac stuck at white screen later shows blinking folder with question mark

Today for some reason my mac froze and I had to manually start it back up. After I started it back up it was stuck at a white screen and later on a blinking folder with a question mark came up. I've tried using shortcut keys on startup but none of them are working. it just keeps on showing the white screen and later on the blinking folder with the question mark. Is it just a problem with the HDD that's supposed to read the HD? Or is my HD the problem and I lost all my data?


MacBook Pro

Late 2012 model

15 Inch

MacBook Pro, OS X Mavericks (10.9.2)

Posted on Mar 29, 2015 11:55 AM

Reply
6 replies

Mar 29, 2015 11:56 AM in response to Dj FlowMix

Reinstalling OS X Without Erasing the Drive


Boot to the Recovery HD: Restart the computer and after the chime press and hold down the COMMAND and R keys until the menu screen appears. Alternatively, restart the computer and after the chime press and hold down the OPTION key until the boot manager screen appears. Select the Recovery HD and click on the downward pointing arrow button.


Reinstalling OS X Without Erasing the Drive


Repair the Hard Drive and Permissions: Upon startup select Disk Utility from the main menu. Repair the Hard Drive and Permissions as follows.


When the recovery menu appears select Disk Utility and press the Continue button. After Disk Utility loads select the Macintosh HD entry from the the left side list. Click on the First Aid tab, then click on the Repair Disk button. If Disk Utility reports any errors that have been fixed, then re-run Repair Disk until no errors are reported. If no errors are reported click on the Repair Permissions button. Wait until the operation completes, then quit Disk Utility and return to the main menu.


Reinstall OS X: Select Reinstall OS X and click on the Continue button.


Note: You will need an active Internet connection. I suggest using Ethernet if possible because it is three times faster than wireless.


Alternatively, see:


Reinstall OS X Without Erasing the Drive


Choose the version you have installed now:


OS X Yosemite- Reinstall OS X

OS X Mavericks- Reinstall OS X

OS X Mountain Lion- Reinstall OS X

OS X Lion- Reinstall Mac OS X


Note: You will need an active Internet connection. I suggest using Ethernet

if possible because it is three times faster than wireless.

Mar 29, 2015 12:13 PM in response to Dj FlowMix

Then you probably need to do this:


Install or Reinstall OS X from Scratch


Be sure you backup your files to an external drive or second internal drive because the following procedure will remove everything from the hard drive.


Boot to the Recovery HD:


Restart the computer and after the chime press and hold down the COMMAND and R keys until the menu screen appears. Alternatively, restart the computer and after the chime press and hold down the OPTION key until the boot manager screen appears. Select the Recovery HD and click on the downward pointing arrow button.


Erase the hard drive:


1. Select Disk Utility from the main menu and click on the Continue button.


2. After DU loads select your startup volume (usually Macintosh HD) from the

left side list. Click on the Erase tab in the DU main window.


3. Set the format type to Mac OS Extended (Journaled.) Optionally, click on

the Security button and set the Zero Data option to one-pass. Click on

the Erase button and wait until the process has completed.


4. Quit DU and return to the main menu.


Reinstall OS X: Select Reinstall OS X and click on the Install button.


Note: You will need an active Internet connection. I suggest using Ethernet if possible

because it is three times faster than wireless.


This should install the version of OS X that you had installed.


If the above fails to work for you or you cannot boot into the Recovery HD, then make a Genius Appointment and take it in for service.

Mar 29, 2015 12:29 PM in response to Kappy

Yea I'm planning to go get it checked but where I am everything is closed because it's Sunday... So I just wanted to see if anyone knew whether my had is having problems reading the hard drive or if the hard drive is just completely erased... In my opinion I think it's the HDD because if my hard drive was erased but could still be read the shortcuts keys would still work so idk. I guess I'll find out tomorrow though.

Mac stuck at white screen later shows blinking folder with question mark

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple ID.