Q: iCloud account doesn't exist anymore

I have a new iphone, when I tried to restaure my old iphone data on the new one, it kept an old icloud email address that doesn't exist anymore, so I can't enter any password because it's not working. Anyone has a solution please? Thank you!

iPhone 6

Posted on Mar 29, 2015 2:09 PM

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Q: iCloud account doesn't exist anymore

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by brenden dv,

brenden dv Apr 1, 2015 9:11 AM in response to Sarah L T
Community Specialists

Apr 1, 2015 9:11 AM in response to Sarah L T

Hello Sarah L T,

I apologize, I'm a bit unclear on the exact nature of the issue you are describing. If you are being prompted for an old iCloud/Apple ID account, you may find the information and troubleshooting steps outlined in the following article helpful:

If you're asked for the password to your previous Apple ID when signing out of iCloud - Apple Support

Sincerely,
- Brenden
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