Why is the code redemption still temporarily unavailable?

I am trying to redeem the code from a purchased iTunes card. Message stating that code redemption is temporarily unavailable, try again later keeps repeating. Temporary is getting old now. No reply from customer support to date. Really making looking elsewhere to purchase music look very inviting. Really want to use the money on this card tho. Is this issue being addressed or am I the only one that gets to relish this experience?