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Need help! My computer going super slow/not responding and I don't know why!

Problem description:

Computer is going incredibly slow. Keep getting the spinny wheel for minutes at a time -- it stops briefly and it'll let me change windows. but nothing else -- can't click on any buttons or toolbars, close windows, use commands or the keyboard. Not sure what I did that would have caused this. Anyone out there that has any idea how to fix this? I'd appreciate any help you could offer. And I appreciate anyone who took the time to read this even if you can't offer any help. Thank you!



EtreCheck version: 2.1.8 (121)

Report generated March 29, 2015 6:41:37 PM EDT

Download EtreCheck from http://etresoft.com/etrecheck


Click the [Click for support] links for help with non-Apple products.

Click the [Click for details] links for more information about that line.


Hardware Information: ℹ️

MacBook Pro (13-inch, Mid 2012) (Technical Specifications)

MacBook Pro - model: MacBookPro9,2

1 2.5 GHz Intel Core i5 CPU: 2-core

4 GB RAM

BANK 0/DIMM0

2 GB DDR3 1600 MHz ok

BANK 1/DIMM0

2 GB DDR3 1600 MHz ok

Bluetooth: Good - Handoff/Airdrop2 supported

Wireless: en1: 802.11 a/b/g/n

Battery Health: Check Battery - Cycle count 270


Video Information: ℹ️

Intel HD Graphics 4000 - VRAM: 512 MB

Color LCD 1280 x 800


System Software: ℹ️

OS X 10.8.5 (12F45) - Time since boot: 0:5:15


Disk Information: ℹ️

APPLE HDD TOSHIBA MK5065GSXF disk0 : (500.11 GB)

disk0s1 (disk0s1) <not mounted> : 210 MB

Untitled (disk0s2) / : 499.25 GB (456.30 GB free)

Recovery HD (disk0s3) <not mounted> [Recovery]: 650 MB


MATSHITADVD-R UJ-8A8


USB Information: ℹ️

Apple Inc. FaceTime HD Camera (Built-in)

Apple Inc. BRCM20702 Hub

Apple Inc. Bluetooth USB Host Controller

Apple Computer, Inc. IR Receiver

Apple Inc. Apple Internal Keyboard / Trackpad


Thunderbolt Information: ℹ️

Apple Inc. thunderbolt_bus


Gatekeeper: ℹ️

Mac App Store and identified developers


Problem System Launch Agents: ℹ️

[failed] com.apple.accountsd.plist [Click for details]

[failed] com.apple.CalendarAgent.plist [Click for details]

[failed] com.apple.coreservices.appleid.authentication.plist [Click for details]

[failed] com.apple.printtool.agent.plist [Click for details]


Problem System Launch Daemons: ℹ️

[failed] com.apple.wdhelper.plist [Click for details]


Launch Agents: ℹ️

[loaded] com.coupons.coupond.plist [Click for support]

[loaded] com.oracle.java.Java-Updater.plist [Click for support]

[loaded] org.macosforge.xquartz.startx.plist [Click for support]


Launch Daemons: ℹ️

[loaded] com.adobe.fpsaud.plist [Click for support]

[loaded] com.oracle.java.Helper-Tool.plist [Click for support]

[loaded] org.macosforge.xquartz.privileged_startx.plist [Click for support]


User Launch Agents: ℹ️

[loaded] com.extensions.updater69337.agent.plist [Click for support]

[unknown] com.extensions.updater69337.ver [Click for support]

[running] com.google.Chrome.framework.plist [Click for support]

[loaded] com.google.keystone.agent.plist [Click for support]

[unknown] UpdateDownloader [Click for support]


User Login Items: ℹ️

iTunesHelper Application (/Applications/iTunes.app/Contents/MacOS/iTunesHelper.app)

TuneupMyMac UNKNOWN (missing value)


Internet Plug-ins: ℹ️

FlashPlayer-10.6: Version: 16.0.0.305 - SDK 10.6 [Click for support]

CouponPrinter-FireFox_v2: Version: 5.0.3 - SDK 10.6 [Click for support]

Flash Player: Version: 16.0.0.305 - SDK 10.6 Outdated! Update

JavaAppletPlugin: Version: Java 8 Update 31 Check version

QuickTime Plugin: Version: 7.7.1


3rd Party Preference Panes: ℹ️

Flash Player [Click for support]

Java [Click for support]


Time Machine: ℹ️

Auto backup: YES

Volumes being backed up:

Untitled: Disk size: 499.25 GB Disk used: 42.95 GB

Destinations:

Time Machine Backups [Local]

Total size: 499.76 GB

Total number of backups: 9

Oldest backup: 2015-02-15 07:39:21 +0000

Last backup: 2015-02-15 20:23:19 +0000

Size of backup disk: Adequate

Backup size 499.76 GB > (Disk used 42.95 GB X 3)


Top Processes by CPU: ℹ️

2% mds

2% WindowServer

1% mdworker

0% ps

0% fontd


Top Processes by Memory: ℹ️

82 MB TextEdit

69 MB WindowServer

43 MB mds

30 MB Google Chrome Helper

30 MB Dock


Virtual Memory Information: ℹ️

2.10 GB Free RAM

504 MB Active RAM

420 MB Inactive RAM

1.27 GB Wired RAM

477 MB Page-ins

183 MB Page-outs


Diagnostics Information: ℹ️

Mar 29, 2015, 06:36:02 PM Self test - passed

Mar 29, 2015, 05:36:55 PM /Library/Logs/DiagnosticReports/WindowServer_2015-03-29-173655_[redacted].crash

Mar 29, 2015, 05:21:25 PM /Library/Logs/DiagnosticReports/WindowServer_2015-03-29-172125_[redacted].crash

MacBook Pro, OS X Mountain Lion (10.8.5)

Posted on Mar 29, 2015 4:46 PM

Reply
2 replies

Mar 29, 2015 8:32 PM in response to dustandroses

When you see a beachball cursor or the slowness is especially bad, note the exact time: hour, minute, second.

These instructions must be carried out as an administrator. If you have only one user account, you are the administrator.

Launch the Console application in any of the following ways:

☞ Enter the first few letters of its name into a Spotlight search. Select it in the results (it should be at the top.)

☞ In the Finder, select Go Utilities from the menu bar, or press the key combination shift-command-U. The application is in the folder that opens.

☞ Open LaunchPad and start typing the name.

The title of the Console window should be All Messages. If it isn't, select

SYSTEM LOG QUERIES All Messages

from the log list on the left. If you don't see that list, select

View Show Log List

from the menu bar at the top of the screen.

Each message in the log begins with the date and time when it was entered. Scroll back to the time you noted above.

Select the messages entered from then until the end of the episode, or until they start to repeat, whichever comes first.

Copy the messages to the Clipboard by pressing the key combination command-C. Paste into a reply to this message by pressing command-V.

The log contains a vast amount of information, almost all of it useless for solving any particular problem. When posting a log extract, be selective. A few dozen lines are almost always more than enough.

Please don't indiscriminately dump thousands of lines from the log into this discussion.

Please don't post screenshots of log messages—post the text.

Some private information, such as your name, may appear in the log. Anonymize before posting.

Need help! My computer going super slow/not responding and I don't know why!

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