HT203174: iTunes: Possible iTunes Store errors

Learn about iTunes: Possible iTunes Store errors
duzie

Q: rental movie never downloaded

i prurchased a rental movie but was never given the opportunity to download it.

Posted on Mar 29, 2015 4:43 PM

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Q: rental movie never downloaded

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  • by King_Penguin,Apple recommended

    King_Penguin King_Penguin Mar 30, 2015 12:19 AM in response to duzie
    Level 10 (134,217 points)
    iTunes
    Mar 30, 2015 12:19 AM in response to duzie

    If the rental (or purchase) went through successfully then it should have automatically downloaded onto the device or computer that you rented it on - if using a computer you've checked the Movies part of your library (is there a Rentals on it, and/or tried the Store > Check For Available Downloads menu option ?), if using an iOS device you've checked its Videos app ?

     

    If it's not there then try the 'report a problem' page to contact iTunes Support : http://reportaproblem.apple.com

     

    Or you can try contacting iTunes Support via this page : http://www.apple.com/support/itunes/contact/ - click on Contact iTunes Store Support on the right-hand side of the page, then Purchases, Billing & Redemption