Bought a new iPhone 6 Plus at Best Buy. They did not active it. When I tried, had to call AT&T. Got a message saying "SIM card not provisioned". They tried a couple things but now are saying I just need a new SIM card.
iPhone 6 Plus, New phone out of the box
Hi, DionneH10.
Thank you for visiting Apple Support Communities.
I understand you are receiving a specific alert regarding your SIM card on your new iPhone 6 Plus. If you have contacted your carrier to make sure the SIM is provisioned correctly, you will need to contact them again for a new SIM card.
If you can't connect to a cellular network or cellular data
Cheers,
Jason H.
DionneH10 wrote:
Bought a new iPhone 6 Plus at Best Buy. They did not active it. When I tried, had to call AT&T. Got a message saying "SIM card not provisioned". They tried a couple things but now are saying I just need a new SIM card.
So, either go to an AT&T store and get a new SIM or have them send you one.
New AT
