Q: my iPhone 6 will not sync with the hearing aid I am using
-
Mar 30, 2015 9:46 PMby ChrisJ4203,Not sure where you are located at, but I looked up the devices and it appears it requires an additional device to pair with a Bluetooth device. http://www.phonak.com/us/b2c/en/products/wireless-accessories/products/easycall/ using-easycall.html
-
Mar 30, 2015 9:55 PMby tnorga,I will check with my audiologist. This pair of aids is suppose to do the pairing in the iPhone pairing section without the use of another device. When I use the landline phones at work which have a wire cable attache to the phone I get the sound on both hearing aids. But I am not able to pair up on my iPhone 6.
Appreciate the info you gave me and will look about the device.
Thanks, Jim from Phoenix
-
Mar 31, 2015 5:30 PMby ChrisJ4203,You're welcome. Unfortunately, the company's website support is lacking, and make no mention of the iPhone at all. I hope you are able to get some support. If you have additional questions about the profiles that the iPhone Bluetooth supports, you can take a look at this support document and see if that helps. iOS: Supported Bluetooth profiles - Apple Support
