Late 2014 iMac 5K running unusually slowly with fans running at high speed
Problem description:
iMac 5K
The computer is running unusually slowly although it is not experiencing high CPU utilization.
The computer's fans run at high speed although the computer is not experiencing heavy usage.
Apple Diagnostics points to SMC problem.
SMC and PRAM resets have not worked.
See Etre Report below.
Thanks for help.
Herbie49
EtreCheck version: 2.1.8 (121)
Report generated 30. März 2015 07:32:40 MESZ
Download EtreCheck from http://etresoft.com/etrecheck
Hardware Information: ℹ️
iMac (Retina 5K, 27-inch, Late 2014) (Technical Specifications)
iMac - model: iMac15,1
1 4 GHz Intel Core i7 CPU: 4-core
32 GB RAM Upgradeable
BANK 0/DIMM0
8 GB DDR3 1600 MHz ok
BANK 1/DIMM0
8 GB DDR3 1600 MHz ok
BANK 0/DIMM1
8 GB DDR3 1600 MHz ok
BANK 1/DIMM1
8 GB DDR3 1600 MHz ok
Bluetooth: Good - Handoff/Airdrop2 supported
Wireless: en1: 802.11 a/b/g/n/ac
Video Information: ℹ️
AMD Radeon R9 M295X - VRAM: 4096 MB
iMac spdisplays_5120x2880Retina
System Software: ℹ️
OS X 10.10.2 (14C1514) - Time since boot: 0:31:53
Disk Information: ℹ️
APPLE SSD SM0512F disk1 : (500,28 GB)
EFI (disk1s1) <not mounted> : 210 MB
Macintosh SSHD (disk1s2) / : 499.42 GB (251.32 GB free)
Recovery HD (disk1s3) <not mounted> [Recovery]: 650 MB
Samsung SSD 840 EVO 750GB disk0 : (750,16 GB)
EFI (disk0s1) <not mounted> : 210 MB
Herbies Daten (disk0s2) /Volumes/Herbies Daten : 749.30 GB (299.14 GB free)
Recovery HD (disk0s3) <not mounted> [Recovery]: 650 MB
USB Information: ℹ️
Apple Inc. BRCM20702 Hub
Apple Inc. Bluetooth USB Host Controller
Apple Inc. FaceTime HD Camera (Built-in)
Apple, Inc. Keyboard Hub
Apple Inc. Apple Keyboard
Thunderbolt Information: ℹ️
Apple Inc. thunderbolt_bus
Gatekeeper: ℹ️
Anywhere
Kernel Extensions: ℹ️
/Applications/Toast 11 Titanium/Spin Doctor.app
[not loaded] com.hzsystems.terminus.driver (4) [Click for support]
/Library/Application Support/Symantec/AntiVirus
[not loaded] com.symantec.kext.SymAPComm (11.1.2f18) [Click for support]
/System/Library/Extensions
[not loaded] com.Logitech.Control Center.HID Driver (2.4.0) [Click for support]
[not loaded] com.symantec.kext.internetSecurity (1.3.2f5) [Click for support]
[not loaded] com.symantec.kext.ips (3.2f8) [Click for support]
/Users/[redacted]/Library/Services/ToastIt.service/Contents/MacOS
[not loaded] com.roxio.TDIXController (2.0) [Click for support]
Startup Items: ℹ️
ProTec6b: Path: /Library/StartupItems/ProTec6b
Startup items are obsolete in OS X Yosemite
Launch Agents: ℹ️
[not loaded] com.adobe.AAM.Updater-1.0.plist [Click for support]
[loaded] com.adobe.CS5ServiceManager.plist [Click for support]
[running] com.symantec.uiagent.application.plist [Click for support]
[not loaded] com.teamviewer.teamviewer.plist [Click for support]
[not loaded] com.teamviewer.teamviewer_desktop.plist [Click for support]
Launch Daemons: ℹ️
[loaded] com.adobe.fpsaud.plist [Click for support]
[loaded] com.adobe.SwitchBoard.plist [Click for support]
[loaded] com.bombich.ccc.plist [Click for support]
[loaded] com.microsoft.office.licensing.helper.plist [Click for support]
[loaded] com.symantec.avscandaemon.plist [Click for support]
[running] com.symantec.diskMountNotify.plist [Click for support]
[failed] com.symantec.MissedTasks.plist [Click for support]
[loaded] com.symantec.navapd.plist [Click for support]
[loaded] com.symantec.navapdaemonsl.plist [Click for support]
[loaded] com.symantec.Sched503-1.plist [Click for support]
[loaded] com.symantec.Sched505-3.plist [Click for support]
[running] com.symantec.sharedsettings.plist [Click for support]
[running] com.symantec.symdaemon.plist [Click for support]
[failed] com.symantec.symSchedDaemon.plist [Click for support]
[not loaded] com.teamviewer.teamviewer_service.plist [Click for support]
[loaded] de.meilenstein.MSTFirstRunInstaller.plist [Click for support]
User Launch Agents: ℹ️
[loaded] com.adobe.AAM.Updater-1.0.plist [Click for support]
[loaded] com.adobe.ARM.[...].plist [Click for support]
[failed] com.adobe.ARM.[...].plist [Click for support] [Click for details]
[loaded] com.adobe.ARM.[...].plist [Click for support]
[loaded] com.google.keystone.agent.plist [Click for support]
[loaded] de.starface.STARFACE-Client.plist [Click for support]
[running] ws.agile.1PasswordAgent.plist [Click for support]
User Login Items: ℹ️
Notizzettel Programm Hidden (/Applications/Stickies.app)
Adobe Reader Programm (/Applications/Adobe Reader.app)
Dropbox Programm (/Applications/Dropbox.app)
SpyderUtility Programm (/Applications/Datacolor/Spyder4Pro/Support/SpyderUtility.app)
PopChar Programm (/Applications/PopChar.app)
STARFACE Client Programm (/Users/[redacted]/Desktop/STARFACE Client.app)
Internet Plug-ins: ℹ️
Google Earth Web Plug-in: Version: 7.0 [Click for support]
Default Browser: Version: 600 - SDK 10.10
AdobeExManDetect: Version: AdobeExManDetect 1.1.0.0 - SDK 10.7 [Click for support]
Flip4Mac WMV Plugin: Version: 3.2.0.16 - SDK 10.8 [Click for support]
OfficeLiveBrowserPlugin: Version: 12.2.8 [Click for support]
AdobePDFViewerNPAPI: Version: 10.1.5 [Click for support]
FlashPlayer-10.6: Version: 17.0.0.134 - SDK 10.6 [Click for support]
Silverlight: Version: 5.1.10411.0 - SDK 10.6 [Click for support]
Flash Player: Version: 17.0.0.134 - SDK 10.6 [Click for support]
QuickTime Plugin: Version: 7.7.3
iPhotoPhotocast: Version: 7.0
SharePointBrowserPlugin: Version: 14.4.8 - SDK 10.6 [Click for support]
AdobePDFViewer: Version: 10.1.5 [Click for support]
JavaAppletPlugin: Version: 15.0.0 - SDK 10.10 Check version
User internet Plug-ins: ℹ️
RealPlayer Plugin: Version: Unknown
Safari Extensions: ℹ️
1Password
ExifExt
Audio Plug-ins: ℹ️
DVCPROHDAudio: Version: 1.2
3rd Party Preference Panes: ℹ️
Flash Player [Click for support]
Flip4Mac WMV [Click for support]
Growl [Click for support]
Norton\nQuickMenu [Click for support]
Time Machine: ℹ️
Skip System Files: NO
Mobile backups: OFF
Auto backup: YES
Volumes being backed up:
Macintosh SSHD: Disk size: 499.42 GB Disk used: 248.10 GB
Destinations:
Backups [Network]
Total size: 6.00 TB
Total number of backups: 39
Oldest backup: 2015-01-31 05:27:48 +0000
Last backup: 2015-03-27 20:28:54 +0000
Size of backup disk: Excellent
Backup size 6.00 TB > (Disk size 499.42 GB X 3)
Top Processes by CPU: ℹ️
5% WindowServer
0% Dropbox
0% SymDaemon
Top Processes by Memory: ℹ️
241 MB Mail
206 MB Finder
172 MB Safari
137 MB Stickies
137 MB WindowServer
Virtual Memory Information: ℹ️
29.20 GB Free RAM
2.79 GB Active RAM
721 MB Inactive RAM
1.64 GB Wired RAM
1.34 GB Page-ins
0 B Page-outs
Diagnostics Information: ℹ️
Mar 30, 2015, 06:58:02 AM /Library/Logs/DiagnosticReports/deleted_2015-03-30-065802_[redacted].crash
Mar 30, 2015, 06:55:24 AM Self test - passed