Looks like no one’s replied in a while. To start the conversation again, simply ask a new question.

Late 2014 iMac 5K running unusually slowly with fans running at high speed

Problem description:

iMac 5K

The computer is running unusually slowly although it is not experiencing high CPU utilization.

The computer's fans run at high speed although the computer is not experiencing heavy usage.

Apple Diagnostics points to SMC problem.

SMC and PRAM resets have not worked.

See Etre Report below.

Thanks for help.

Herbie49


EtreCheck version: 2.1.8 (121)

Report generated 30. März 2015 07:32:40 MESZ

Download EtreCheck from http://etresoft.com/etrecheck


Hardware Information: ℹ️

iMac (Retina 5K, 27-inch, Late 2014) (Technical Specifications)

iMac - model: iMac15,1

1 4 GHz Intel Core i7 CPU: 4-core

32 GB RAM Upgradeable

BANK 0/DIMM0

8 GB DDR3 1600 MHz ok

BANK 1/DIMM0

8 GB DDR3 1600 MHz ok

BANK 0/DIMM1

8 GB DDR3 1600 MHz ok

BANK 1/DIMM1

8 GB DDR3 1600 MHz ok

Bluetooth: Good - Handoff/Airdrop2 supported

Wireless: en1: 802.11 a/b/g/n/ac


Video Information: ℹ️

AMD Radeon R9 M295X - VRAM: 4096 MB

iMac spdisplays_5120x2880Retina


System Software: ℹ️

OS X 10.10.2 (14C1514) - Time since boot: 0:31:53


Disk Information: ℹ️

APPLE SSD SM0512F disk1 : (500,28 GB)

EFI (disk1s1) <not mounted> : 210 MB

Macintosh SSHD (disk1s2) / : 499.42 GB (251.32 GB free)

Recovery HD (disk1s3) <not mounted> [Recovery]: 650 MB


Samsung SSD 840 EVO 750GB disk0 : (750,16 GB)

EFI (disk0s1) <not mounted> : 210 MB

Herbies Daten (disk0s2) /Volumes/Herbies Daten : 749.30 GB (299.14 GB free)

Recovery HD (disk0s3) <not mounted> [Recovery]: 650 MB


USB Information: ℹ️

Apple Inc. BRCM20702 Hub

Apple Inc. Bluetooth USB Host Controller

Apple Inc. FaceTime HD Camera (Built-in)

Apple, Inc. Keyboard Hub

Apple Inc. Apple Keyboard


Thunderbolt Information: ℹ️

Apple Inc. thunderbolt_bus


Gatekeeper: ℹ️

Anywhere


Kernel Extensions: ℹ️

/Applications/Toast 11 Titanium/Spin Doctor.app

[not loaded] com.hzsystems.terminus.driver (4) [Click for support]


/Library/Application Support/Symantec/AntiVirus

[not loaded] com.symantec.kext.SymAPComm (11.1.2f18) [Click for support]


/System/Library/Extensions

[not loaded] com.Logitech.Control Center.HID Driver (2.4.0) [Click for support]

[not loaded] com.symantec.kext.internetSecurity (1.3.2f5) [Click for support]

[not loaded] com.symantec.kext.ips (3.2f8) [Click for support]


/Users/[redacted]/Library/Services/ToastIt.service/Contents/MacOS

[not loaded] com.roxio.TDIXController (2.0) [Click for support]


Startup Items: ℹ️

ProTec6b: Path: /Library/StartupItems/ProTec6b

Startup items are obsolete in OS X Yosemite


Launch Agents: ℹ️

[not loaded] com.adobe.AAM.Updater-1.0.plist [Click for support]

[loaded] com.adobe.CS5ServiceManager.plist [Click for support]

[running] com.symantec.uiagent.application.plist [Click for support]

[not loaded] com.teamviewer.teamviewer.plist [Click for support]

[not loaded] com.teamviewer.teamviewer_desktop.plist [Click for support]


Launch Daemons: ℹ️

[loaded] com.adobe.fpsaud.plist [Click for support]

[loaded] com.adobe.SwitchBoard.plist [Click for support]

[loaded] com.bombich.ccc.plist [Click for support]

[loaded] com.microsoft.office.licensing.helper.plist [Click for support]

[loaded] com.symantec.avscandaemon.plist [Click for support]

[running] com.symantec.diskMountNotify.plist [Click for support]

[failed] com.symantec.MissedTasks.plist [Click for support]

[loaded] com.symantec.navapd.plist [Click for support]

[loaded] com.symantec.navapdaemonsl.plist [Click for support]

[loaded] com.symantec.Sched503-1.plist [Click for support]

[loaded] com.symantec.Sched505-3.plist [Click for support]

[running] com.symantec.sharedsettings.plist [Click for support]

[running] com.symantec.symdaemon.plist [Click for support]

[failed] com.symantec.symSchedDaemon.plist [Click for support]

[not loaded] com.teamviewer.teamviewer_service.plist [Click for support]

[loaded] de.meilenstein.MSTFirstRunInstaller.plist [Click for support]


User Launch Agents: ℹ️

[loaded] com.adobe.AAM.Updater-1.0.plist [Click for support]

[loaded] com.adobe.ARM.[...].plist [Click for support]

[failed] com.adobe.ARM.[...].plist [Click for support] [Click for details]

[loaded] com.adobe.ARM.[...].plist [Click for support]

[loaded] com.google.keystone.agent.plist [Click for support]

[loaded] de.starface.STARFACE-Client.plist [Click for support]

[running] ws.agile.1PasswordAgent.plist [Click for support]


User Login Items: ℹ️

Notizzettel Programm Hidden (/Applications/Stickies.app)

Adobe Reader Programm (/Applications/Adobe Reader.app)

Dropbox Programm (/Applications/Dropbox.app)

SpyderUtility Programm (/Applications/Datacolor/Spyder4Pro/Support/SpyderUtility.app)

PopChar Programm (/Applications/PopChar.app)

STARFACE Client Programm (/Users/[redacted]/Desktop/STARFACE Client.app)


Internet Plug-ins: ℹ️

Google Earth Web Plug-in: Version: 7.0 [Click for support]

Default Browser: Version: 600 - SDK 10.10

AdobeExManDetect: Version: AdobeExManDetect 1.1.0.0 - SDK 10.7 [Click for support]

Flip4Mac WMV Plugin: Version: 3.2.0.16 - SDK 10.8 [Click for support]

OfficeLiveBrowserPlugin: Version: 12.2.8 [Click for support]

AdobePDFViewerNPAPI: Version: 10.1.5 [Click for support]

FlashPlayer-10.6: Version: 17.0.0.134 - SDK 10.6 [Click for support]

Silverlight: Version: 5.1.10411.0 - SDK 10.6 [Click for support]

Flash Player: Version: 17.0.0.134 - SDK 10.6 [Click for support]

QuickTime Plugin: Version: 7.7.3

iPhotoPhotocast: Version: 7.0

SharePointBrowserPlugin: Version: 14.4.8 - SDK 10.6 [Click for support]

AdobePDFViewer: Version: 10.1.5 [Click for support]

JavaAppletPlugin: Version: 15.0.0 - SDK 10.10 Check version


User internet Plug-ins: ℹ️

RealPlayer Plugin: Version: Unknown


Safari Extensions: ℹ️

1Password

ExifExt


Audio Plug-ins: ℹ️

DVCPROHDAudio: Version: 1.2


3rd Party Preference Panes: ℹ️

Flash Player [Click for support]

Flip4Mac WMV [Click for support]

Growl [Click for support]

Norton\nQuickMenu [Click for support]


Time Machine: ℹ️

Skip System Files: NO

Mobile backups: OFF

Auto backup: YES

Volumes being backed up:

Macintosh SSHD: Disk size: 499.42 GB Disk used: 248.10 GB

Destinations:

Backups [Network]

Total size: 6.00 TB

Total number of backups: 39

Oldest backup: 2015-01-31 05:27:48 +0000

Last backup: 2015-03-27 20:28:54 +0000

Size of backup disk: Excellent

Backup size 6.00 TB > (Disk size 499.42 GB X 3)


Top Processes by CPU: ℹ️

5% WindowServer

0% Dropbox

0% SymDaemon


Top Processes by Memory: ℹ️

241 MB Mail

206 MB Finder

172 MB Safari

137 MB Stickies

137 MB WindowServer


Virtual Memory Information: ℹ️

29.20 GB Free RAM

2.79 GB Active RAM

721 MB Inactive RAM

1.64 GB Wired RAM

1.34 GB Page-ins

0 B Page-outs


Diagnostics Information: ℹ️

Mar 30, 2015, 06:58:02 AM /Library/Logs/DiagnosticReports/deleted_2015-03-30-065802_[redacted].crash

Mar 30, 2015, 06:55:24 AM Self test - passed

Posted on Mar 29, 2015 11:24 PM

Reply
1 reply

Late 2014 iMac 5K running unusually slowly with fans running at high speed

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple ID.