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User profile for user: Hunbunrun
Hunbunrun Author
User level: Level 1
3 points

Trying to send password reset email for old Apple ID but it isn't found

I had no idea where to post this, sorry I'm new to this! Moments ago, I finally was able to access an old email account that I used to create my previous Apple ID. When I tried to send myself a password resent email so that I could finally access my old iTunes acciunt music to get back all of my old purchasEd, no email was ever sent. I tried seeing if that email was connected to the iTunes account by using the forgot my username thing but it told me that no Apple id was found that was connected to that email. I know that this email is connected to this Apple ID because I searched it and found receipts for all of my old purcahases. Did Apple delete my old ID? I really just want to get my old songs back so I'd really appreciate if somebody could help me!

Posted on Mar 29, 2015 11:34 PM

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User profile for user: King_Penguin
King_Penguin
User level: Level 10
334,138 points

Posted on Mar 30, 2015 12:08 AM

iTunes accounts aren't deleted, unless you contact iTunes Support and ask them to do (and if they agree to do so). You are sure that the email address is still attached to the iTunes account, you hadn't updated its primary email address to be a different address ? If you can't find it via http://iforgot.apple.com then you could try contacting iTunes Support and see if they can find it : http://www.apple.com/support/itunes/contact/

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User profile for user: King_Penguin
King_Penguin
User level: Level 10
334,138 points

Mar 30, 2015 12:08 AM in response to Hunbunrun

iTunes accounts aren't deleted, unless you contact iTunes Support and ask them to do (and if they agree to do so). You are sure that the email address is still attached to the iTunes account, you hadn't updated its primary email address to be a different address ? If you can't find it via http://iforgot.apple.com then you could try contacting iTunes Support and see if they can find it : http://www.apple.com/support/itunes/contact/

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Trying to send password reset email for old Apple ID but it isn't found

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