iPhone 6 Plus connects to Airport Extreme but not the internet

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Level 1

8 points

iPhone 6 Plus connects to Airport Extreme but not the internet

Light on my Airport Extreme is green and the Airport Utility on the iPhone 6 Plus shows that it's connected to the Airport, but not the internet. What the strange this is, I am still getting email and message notifications but just can't view them.

However the internet connection on both my iPad Air and Macbook Pro are working perfectly fine, and they are both connected to the same Airport Extreme.

The firmware on Airport is updated, I have tried to reset network settings and restarting the iPhone with no luck. Any suggestions on what to do?

iPhone 6 Plus, iOS 8.2

Posted on Mar 30, 2015 2:10 AM

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Answer 1

Mar 30, 2015 4:17 AM in response to arkom24

Give me a screenshot of the working network IP setup on the MBP.

It should look like this. I need to see the IP address and you can also copy and paste for me the dns address.

The same thing from the iphone IP address and DNS will then help me figure out what is wrong.

If they both have an IP like 10.0.1.xx then the DNS or gateway (what apple calls router) has setup wrongly .. try setting manually with the same values exactly as the MBP.

If however the IP is something public like 200.100.2.100 and the other ipad is similar the Airport is setup wrongly in bridge and you have exhausted the available IP addresses so redo the setup of the Extreme so it is in router mode.

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Answer 2

arkom24 Author

Level 1

8 points

Mar 30, 2015 5:01 AM in response to LaPastenague

Wow, just as I was about to reply with screenshot, my phone miraculously connected to the internet. One minute it lost connection to internet and all of sudden it was able to connect. Very strange as I didn't make any change before or after I posted.

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Answer 3

Mar 30, 2015 3:00 PM in response to arkom24

This is common.. wireless is 20% science and 80% voodoo. With the occasional 100% gremlins to help out.

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