Device: iPhone 6+ 128G w/ iOS 8.2
OS: Windows Pro 64
iTune version: 12.1.1.4
I have ran diagnostics any all results are pass.
But it always occurs BSOD (100%) if I try to backup my iPhone...
Reproduce Steps:
1. Boot to OS.
2. Launch iTunes
3. Connect my iPhone.
4. Select backup now
5. Select backup app
6. Occurs BSOD when Step 2 of 4
iPhone 6 Plus, iOS 8.2
Did you already check this troubleshooting article?
iOS: Unknown error containing '0xE' when connecting to a Windows PC - Apple Support
Did you already check this troubleshooting article?
iOS: Unknown error containing '0xE' when connecting to a Windows PC - Apple Support
The issue can be reproduced on my desktop (M/B: MSI) and NB(TOSHIBA)
I believe the symptom is caused by third-party app.
I have prepared a new clean W7 Pro 64 OS that without any app (HP NB, only install the system drivers and the latest iTunes).
Tried to install the apps that exist on both systems. Sync my iPhone after each app installed until reproduce the issue.
In the end, found the Filezilla Client app let my computer BSOD as title.
(Filezilla Client: https://filezilla-project.org/download.php?type=client)
Try to use Revo Uninstaller to complete uninstall Filezilla Client then reboot and then sync again.
(Revo Uninstaller: http://www.revouninstaller.com/revo_uninstaller_free_download.html)
The result is failure.... The issue still exist...
Nice troubleshooting 😎
You can mark your answer as "solved" to attract other users having a similar problem.
I hope so but the issue still exists even if I removed the app that I thought as root cause.
Since Apple does not follow these discussions, let Apple know about your findings by using this link:
I found the root cause might not Filezilla Client and should be Wise Care 365.
(Wise Care 365: http://www.wisecleaner.com/wise-care-365.html)
The app can search registry and file problems then fix them.
The behavior can explain why some BSOD just stop on this app, and why we can reproduce the issue again and again even if we uninstall the app.
Occurs BSOD 0x50 / 0x1E / 0x4E / 0x7E / 0xC4 / 0x0a during backup process.
