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iTunes not working

The last 2 days iTunes stopped working and generally everything works slower.When I try to open iTunes,the icon just bounces on the dock,and after a while everything freezes.I tried unistalling it and download it again,I tried installing again Yosemite but nothing worked.Any ideas?I have a Macbook Pro 2011,8GB RAM, 2,4 GHz Intel Core i5 and never had problems before.

MacBook Pro (13-inch Late 2011), OS X Yosemite (10.10.2)

Posted on Mar 30, 2015 6:31 AM

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3 replies

Mar 30, 2015 8:08 AM in response to jorge_geo41

Launch the Console application in any of the following ways:

☞ Enter the first few letters of its name into a Spotlight search. Select it in the results (it should be at the top.)

☞ In the Finder, select Go ▹ Utilities from the menu bar, or press the key combination shift-command-U. The application is in the folder that opens.

☞ Open LaunchPad and start typing the name.

The title of the Console window should be All Messages. If it isn't, select

SYSTEM LOG QUERIES ▹ All Messages

from the log list on the left. If you don't see that list, select

View ▹ Show Log List

from the menu bar at the top of the screen.

Click the Clear Display icon in the toolbar. Then try to launch iTunes. Select any messages that appear in the Console window. Copy them to the Clipboard by pressing the key combination command-C. Paste into a reply to this message by pressing command-V.

The log contains a vast amount of information, almost all of which is irrelevant to solving any particular problem. When posting a log extract, be selective. A few dozen lines are almost always more than enough.

Please don't indiscriminately dump thousands of lines from the log into this discussion.

Please don't post screenshots of log messages—post the text.

Some private information, such as your name or email address, may appear in the log. Anonymize before posting.

Mar 30, 2015 8:29 AM in response to Linc Davis

30/3/15 5:20:37,766 μ.μ. pkd[223]: UNINSTALLED:com.apple.iTunes.today.TodayExtension com.apple.iTunes.today.TodayExtension(12.1) 2ED7E919-7EFA-458C-B235-7D3109719131 /Applications/iTunes.app/Contents/PlugIns/TodayExtension.appex

30/3/15 5:20:37,778 μ.μ. pkd[223]: INSTALLED:com.apple.iTunes.today.TodayExtension com.apple.iTunes.today.TodayExtension(12.1) <__NSConcreteUUID 0x7f8dca830680> 8427C62C-34E4-4975-B36A-B04F0A55D6D2 /Applications/iTunes.app/Contents/PlugIns/TodayExtension.appex

30/3/15 5:20:37,862 μ.μ. pkd[223]: PLUGIN REMOVAL:com.apple.iTunes.today.TodayExtension RESULT:3

30/3/15 5:20:54,000 μ.μ. kernel[0]: CoreStorageGroup::completeIORequest - error 0xe00002ca detected for LVG "Macintosh HD" (29656C89-AEE8-4425-838D-F400EE4133F2), pv 231B11DF-2DED-47EA-953B-6D39904CB219, near LV byte offset = 404606832640.

30/3/15 5:20:54,000 μ.μ. kernel[0]: disk1: I/O error.

30/3/15 5:20:54,628 μ.μ. diagnosticd[101]: error evaluating process info - pid: 1972, punique: 1972

30/3/15 5:20:55,257 μ.μ. com.apple.xpc.launchd[1]: (com.apple.ReportCrash[1988]) Endpoint has been activated through legacy launch(3) APIs. Please switch to XPC or bootstrap_check_in(): com.apple.ReportCrash

30/3/15 5:20:58,209 μ.μ. mdworker[1986]: code validation failed in the process of getting signing information: Error Domain=NSOSStatusErrorDomain Code=-67062 "The operation couldn’t be completed. (OSStatus error -67062.)"

30/3/15 5:20:59,250 μ.μ. com.apple.xpc.launchd[1]: (com.apple.cfprefsd.xpc.agent[1972]) Service exited due to signal: Bus error: 10

30/3/15 5:20:59,299 μ.μ. ReportCrash[1988]: Saved crash report for cfprefsd[1972] version 1152 to /Users//Library/Logs/DiagnosticReports/cfprefsd_2015-03-30-172059_-MacBook-Pro. crash

30/3/15 5:20:59,301 μ.μ. ReportCrash[1988]: Removing excessive log: file:///Users//Library/Logs/DiagnosticReports/cfprefsd_2015-03-30-154947_-MacBo ok-Pro.crash

30/3/15 5:20:59,705 μ.μ. mdworker[1987]: code validation failed in the process of getting signing information: Error Domain=NSOSStatusErrorDomain Code=-67062 "The operation couldn’t be completed. (OSStatus error -67062.)"

30/3/15 5:21:15,000 μ.μ. kernel[0]: CoreStorageGroup::completeIORequest - error 0xe00002ca detected for LVG "Macintosh HD" (29656C89-AEE8-4425-838D-F400EE4133F2), pv 231B11DF-2DED-47EA-953B-6D39904CB219, near LV byte offset = 404606832640.

30/3/15 5:21:15,000 μ.μ. kernel[0]: disk1: I/O error.

30/3/15 5:21:16,001 μ.μ. diagnosticd[101]: error evaluating process info - pid: 1989, punique: 1989

30/3/15 5:21:16,238 μ.μ. com.apple.xpc.launchd[1]: (com.apple.cfprefsd.xpc.agent[1989]) Service exited due to signal: Bus error: 10

30/3/15 5:21:16,245 μ.μ. ReportCrash[1988]: Saved crash report for cfprefsd[1989] version 1152 to /Users//Library/Logs/DiagnosticReports/cfprefsd_2015-03-30-172116_MacBook-Pro.c rash

30/3/15 5:21:16,248 μ.μ. ReportCrash[1988]: Removing excessive log: file:///Users//Library/Logs/DiagnosticReports/cfprefsd_2015-03-30-155043_-MacBo ok-Pro.crash

Mar 30, 2015 9:45 AM in response to jorge_geo41

The startup drive is failing, or there is some other internal hardware fault.

Back up all data on the drive immediately if you don't already have a current backup. There are ways to back up a computer that isn't fully functional—ask if you need guidance.

Make a "Genius" appointment at an Apple Store, or go to another authorized service provider.

If privacy is a concern, erase the data partition(s) with the option to write zeros* (do this only if you have at least two complete, independent backups, and you know how to restore to an empty drive from any of them.) Don’t erase the recovery partition, if present.

Keeping your confidential data secure during hardware repair

Apple also recommends that you deauthorize a device in the iTunes Store before having it serviced.

*An SSD doesn't need to be zeroed.

iTunes not working

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