ITunes for windows doesn't recognize my iPad Air 2 128 GB

Question

ITunes for windows doesn't recognize my iPad Air 2 128 GB

I have the latest version of iTunes 64 bit.

The PC runs Windows 7

The PC detects the connection of iPad, instead iTunes shows a promt saying that it detected iPad, but it hasn't been recognized properly and suggests to disconnect and reconnect again the iPad; I did such operation, but I got always the same prompt.

I did all the steps I found out on the Apple web site - support (latest version of iTunes, latest version of IOS on iPad, USB cable, Apple Mobile Support, etc.) but no way.

The same iPad connected to another computer has been recognized correctly.

Any idea how to solve the problem?

iPad Air, iOS 8.2

Posted on Mar 30, 2015 9:29 AM

Reply

Answer 1

chuck_3rd

Community Specialist

Apr 2, 2015 8:29 AM in response to Riccardo-Gallarate

Hello Riccardo-Gallarate,

Thanks for using Apple Support Communities.

From your post I understand that you've isolated an issue where your iPad is not being recognized in iTunes on one specific computer. I see you've done some troubleshooting in trying other USB cables and ensuring everything is up to date, but there are still some steps to cover as shown in the troubleshooting article below.

iPhone, iPad, or iPod not recognized in iTunes for Windows - Apple Support

Take care,

Alex H.

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Answer 2

Apr 2, 2015 8:41 AM in response to chuck_3rd

Hi Alex,

I already did all the steps described in the article, but no success.

Any other idea?

Thank you

Riccardo

Reply

Answer 3

chuck_3rd

Community Specialist

Apr 2, 2015 2:49 PM in response to Riccardo-Gallarate

Hi Riccardo,

Did you also follow the directions in the article below, which was linked to in the initial link I provided? If not, please follow those directions as well.

Resolve issues between iTunes and third-party security software - Apple Support

Have a good one,

Alex H.

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Answer 4

Apr 7, 2015 9:25 AM in response to chuck_3rd

Hi Alex,

I'm sorry, but still doesn't work.

I'm desperate.

Thank you

Riccardo

Reply

Answer 5

chuck_3rd

Community Specialist

Apr 7, 2015 2:36 PM in response to Riccardo-Gallarate

Hi Riccardo,

In order to better assist you, can you please be more specific on what did not work? Another option is that you can get in contact with Apple Support by following the link below.

Apple - Support - Product Selection

Have a good one,

Alex H.

Reply