HELP URGENTLY Locked out and no user account.

Question

HELP URGENTLY Locked out and no user account.

I just received my Macbook Pro 2015. I started to the set up. But I did not create any user account and I proceeded to Shutting it down. Soon, when I switched it on, I'm basically locked out of my laptop. I have no user on it. No recovery key. No password to the user since there wasnt any user in the first place.

I tried the cmd + r method and then resetting your password from there but the issue is that I don't even have any user account to change its password.

What should I do now?? HELP. Need my laptop asap for school.

MacBook Pro (Retina, 13-inch,Early 2015), OS X Yosemite (10.10.2)

Posted on Mar 30, 2015 9:16 AM

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Answer 1

pmiles

Level 6

16,014 points

Mar 30, 2015 9:33 AM in response to totallyuncool

If you didn't set up an administrator password you never finished the setup process...

Rebooting should have returned you to the setup process since it wasn't completed. If the setup process did complete, you created an administrator password.

OS X: Changing or resetting an account password - Apple Support

If that doesn't work, take proof of purchase with you to your local Apple Store.

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Answer 2

Linc Davis

Level 10

209,739 points

Mar 30, 2015 10:33 AM in response to totallyuncool

The warranty entitles you to complimentary phone support for the first 90 days of ownership.

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