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Ive recently bought a third hand 4s, ive tried to restore it but its linked to the original owner who I dont know. Ive sent them an email with no success. Ive restored the phone through itunes, wasnt warned that I need this info before I restored it and now the phone is stuck on the activation screen. what can I do?
iPhone 4S, iOS 8.2
If you cannot get the original owner to remove the device from their iCloud account, there is nothing else you can do. Without that, you will not be able to activate the phone. It will be useless to you. Even Apple cannot assist in activating the device.
Hi
Don't know how you can 'restore' something you did not own or have backed up in the first place.
Remove the SIMM, turn off the iPhone.
Replace the SIMM, restart the iPhone.
Go to Settings, scroll to bottom of menus and hit Reset/ Erase All Content and Settings.
That wipes the device and you are free to upgrade iOS etc. to reinstall apps and improve performance.
dave
Removing the SIM and doing any erase like that will not have any affect on Activation Lock. The phone cannot be activated until the previous owner removes the device from their account. You will not be "free" to do anything at all until it is removed from the owner that put the lock on it.
One more comment to reinforce what ChrisJ4203 said.
If you are trying to activate an iPad or iPhone and it is asking for a previous owners Apple ID and password, you have encountered the Activation Lock. This is a security feature that prevents thieves from setting up and using a stolen or lost iPad or iPhone. You have no alternative. You must contact the previous owner to get permission to use the device. If you cannot contact the previous owner return the device to where you bought it and get a refund. You will never be able to activate the device and no one can help you do it.
ive recently bought a secondhand iphone 4s,
