facetime wants to use your confidential information stored in ids: - AuthToken in your keychain

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Level 1

54 points

facetime wants to use your confidential information stored in ids: - AuthToken in your keychain

OSX 10.10.2 fresh new iMac.

When I open FaceTime and log in, I'm presented with a message.wants to use your confidential information stored in ids:<my appleID emailaddress> - AuthToken in your keychain. Option to Always Allow, Deny or Allow. Clicking either one will bring me back to FaceTime login screen. I'm not able to login.

Google search results suggest resetting KeyChain or Since this is a new mac, I don't really have anything in my Keychain.

I've already went into Keychain preferences and made sure it was unlocked and even reset the Keychain preferences.

I'm able to login on my iPhone and my other iMac running 10.10.2 as well.

iMac, OS X Yosemite (10.10.2)

Posted on Mar 30, 2015 10:48 AM

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Answer 1

NYTECJ Author

Level 1

54 points

Apr 16, 2015 8:18 AM in response to NYTECJ

No Response to this? Still facing this issue.

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Answer 2

Eric Root

Level 10

685,323 points

Apr 16, 2015 2:49 PM in response to NYTECJ

FaceTime, Game Center, Messages - Get help signing in

FaceTime, Game Center, Messages: Troubleshooting sign in issues

FaceTime Troubleshooting

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Answer 3

Jun 16, 2015 4:22 PM in response to Eric Root

All those links are useless, I've done everything it asks and it still doesn't work. I still can't log into facetime on my mac running 10.10.3 and ipad running ios 8.3. It's been down for over a month now.

"Apple it just doesn't work" should be the new slogan.

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Answer 4

Jul 31, 2016 6:44 PM in response to cheeseypoo

I've had this issue for months, now. I realize this is an old thread, but it was never resolved, and the original poster never followed up. Anyone out there have a solution? Searching the web for 3 months and all I've found are useless suggestions and instructions that have been used for other errors but do not work on this error.

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Answer 5

Eric Root

Level 10

685,323 points

Aug 2, 2016 9:56 AM in response to PlaidRadish

You might want to start your own post since this one is from last year. A new post would be much more visible. You can link to this one.

Might be a corrupt .plist.

Do a backup, preferably 2 backups on 2 separate drives.

Quit the application.

Go to Finder and select your user/home folder. With that Finder window as the front window, either select Finder/View/Show View options or go command - J. When the View options opens, check ’Show Library Folder’. That should make your user library folder visible in your user/home folder. Select Library. Then go to Preferences/com.apple.iChat.plist. Move the .plist to your desktop.

Restart the computer, open the application and test. If it works okay, delete the plist from the desktop.

If the application is the same, return the .plist to where you got it from, overwriting the newer one.

If that doesn’t work, repeat the above but delete the com.apple.imagent.plist

Thanks to leonie and Ralph Johns (UK)for some information contained in this.

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Answer 6

Dec 12, 2016 9:18 AM in response to NYTECJ

Did your FaceTime start working? I'm still stuck with this issue and I don't really know what to do about it

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