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iMac "Color Wheels" Despite Tons of Free CPU & Memory

Hello ASC,


That wretched spinning color wheel has been plaguing my iMac lately. I’ve keep an eye on the Activity Monitor and even when the wheel freezes up my Safari, Spotlight Search, Mail and Messages apps, my *free* CPU hardly dips below 97% and my available RAM is over 10GB (out of 16GB). A rudimentary knowledge of computers tells me that I shouldn’t be experiencing these lags in performance with numbers like these. (Note: I haven’t tested this much but it does seem that these lags are only happening with Apple apps; for example, it doesn’t happen with Spotify.)


I’ve ran an EtreCheck, which you can see below. It says my disk has "41 errors", though it doesn't get specific. I've "verified" my disk with the Disk Utility and couldn't find any errors. Any advice would be greatly appreciated!


EtreCheck version: 2.1.8 (121)

Report generated March 30, 2015 at 11:55:41 AM MDT

Download EtreCheck from http://etresoft.com/etrecheck


Click the [Click for support] links for help with non-Apple products.

Click the [Click for details] links for more information about that line.


Hardware Information: ℹ️

iMac (27-inch, Late 2012) (Technical Specifications)

iMac - model: iMac13,2

1 3.4 GHz Intel Core i7 CPU: 4-core

16 GB RAM Upgradeable

BANK 0/DIMM0

8 GB DDR3 1600 MHz ok

BANK 1/DIMM0

8 GB DDR3 1600 MHz ok

BANK 0/DIMM1

Empty

BANK 1/DIMM1

Empty

Bluetooth: Good - Handoff/Airdrop2 supported

Wireless: en1: 802.11 a/b/g/n


Video Information: ℹ️

NVIDIA GeForce GTX 680MX - VRAM: 2048 MB

iMac 2560 x 1440


System Software: ℹ️

OS X 10.10.2 (14C1514) - Time since boot: 0:39:19


Disk Information: ℹ️

APPLE HDD ST3000DM001 disk1 : (3 TB)

EFI (disk1s1) <not mounted> : 210 MB

Boot OS X (disk1s3) <not mounted> : 134 MB

Boot OS X (disk1s5) <not mounted> : 134 MB

Macintosh HD (disk2) / : 3.11 TB (3.00 TB free) - 41 errors


Core Storage: disk1s2 2.20 TB Online

Core Storage: disk1s4 801.44 GB Online

Core Storage: disk0s2 120.99 GB Online

Macintosh HD (disk2) / : 3.11 TB (3.00 TB free) - 41 errors


Core Storage: disk1s2 2.20 TB Online

Core Storage: disk1s4 801.44 GB Online

Core Storage: disk0s2 120.99 GB Online


APPLE SSD SM128E disk0 : (121.33 GB)

EFI (disk0s1) <not mounted> : 210 MB

Boot OS X (disk0s3) <not mounted> : 134 MB

Macintosh HD (disk2) / : 3.11 TB (3.00 TB free) - 41 errors


Core Storage: disk1s2 2.20 TB Online

Core Storage: disk1s4 801.44 GB Online

Core Storage: disk0s2 120.99 GB Online


USB Information: ℹ️

Apple Inc. FaceTime HD Camera (Built-in)

Apple Inc. iPad

Apple Inc. BRCM20702 Hub

Apple Inc. Bluetooth USB Host Controller


Thunderbolt Information: ℹ️

Apple Inc. thunderbolt_bus


Gatekeeper: ℹ️

Mac App Store and identified developers


Launch Daemons: ℹ️

[loaded] com.adobe.fpsaud.plist [Click for support]


User Launch Agents: ℹ️

[loaded] com.bittorrent.uTorrent.plist [Click for support]

[running] com.spotify.webhelper.plist [Click for support]


User Login Items: ℹ️

Mail Application (/Applications/Mail.app)

uTorrent Application (/Applications/uTorrent.app)

BetterSnapTool Application (/Applications/BetterSnapTool.app)

Spotify Application Hidden (/Applications/Spotify.app)


Internet Plug-ins: ℹ️

FlashPlayer-10.6: Version: 17.0.0.134 - SDK 10.6 [Click for support]

Flash Player: Version: 17.0.0.134 - SDK 10.6 [Click for support]

QuickTime Plugin: Version: 7.7.3

Default Browser: Version: 600 - SDK 10.10


3rd Party Preference Panes: ℹ️

Flash Player [Click for support]


Time Machine: ℹ️

Time Machine not configured!


Top Processes by CPU: ℹ️

3% WindowServer

2% Spotify

1% com.apple.WebKit.Networking

1% com.apple.WebKit.Plugin.64

1% Spotify Helper


Top Processes by Memory: ℹ️

309 MB mds_stores

275 MB Safari

155 MB com.apple.WebKit.Plugin.64

137 MB ocspd

86 MB com.apple.WebKit.WebContent


Virtual Memory Information: ℹ️

10.56 GB Free RAM

4.65 GB Active RAM

757 MB Inactive RAM

1.21 GB Wired RAM

1.34 GB Page-ins

0 B Page-outs


Diagnostics Information: ℹ️

Mar 30, 2015, 11:16:19 AM Self test - passed

MacBook Pro (Retina, 13-inch, Late 2013), OS X Yosemite (10.10)

Posted on Mar 30, 2015 10:58 AM

Reply
14 replies

Mar 30, 2015 11:03 AM in response to mysticdan

Before you do ANYTHING PLEASE BACKUP UP!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!


Your HD may be failing, it is reports 41 errors! Please restart the computer in the Recovery Partition (Command + R) and open Disk Utility and try Repair Disk, if it reports errors, then run it again up to 3x, if errors are still being reported take the machine in for repair.

Mar 30, 2015 11:06 AM in response to mysticdan

Those wheels are probably occurring because your machine is doing a lot of disk activity. Using the drives is something that fully uses the CPU, and it does not multi-task.


Maybe you should try getting rid or uTorrent and Spotify or stop using the computer until it finishes re-indexing your drives. See if that helps any.


There is nothing in your Etrecheck report that's indicative of slowing down the computer. If there is something causing the problem you won't find it in that report.

Mar 30, 2015 11:09 AM in response to mysticdan

If the computer shipped with an Apple Fusion type of combination

SSD and HDD, they may be logically separated. Or if there are two

drives, an SSD and HDD in the computer, there may be a problem

with a cable or perhaps component failure, such as a storage drive.


Any odd 'free-download' software or torrent items aren't helpful.


In any event, the situation is a candidate for professional diagnostic tests.

Good luck & happy computing! 🙂

Mar 30, 2015 11:33 AM in response to mysticdan

Back everything up first is right. 41 errors on a drive isn't that bad if it's recoverable but you may need to reformat and zero the drive to get any bad blocks to remap, and that would also mean repartitioning it in Terminal.app to be a Fusion drive - I'm assuming it's a Fusion Drive. If doing that sort of thing is over your head you might consider taking it to Apple and let them do the work for you.


If you think this isn't related to the hard drive you could look at this link about drive problems:


Hard Drive Problems


The company that wrote that article makes a product named Scannerz which can test a Fusion Drive by component, but in your case I don't know what merit there would be in using it because you're already showing errors. However, it the beach balling cold still have other causes and maybe the article will help you.

Mar 30, 2015 12:54 PM in response to mysticdan

When you see a beachball cursor or the slowness is especially bad, note the exact time: hour, minute, second.

These instructions must be carried out as an administrator. If you have only one user account, you are the administrator.

Launch the Console application in any of the following ways:

☞ Enter the first few letters of its name into a Spotlight search. Select it in the results (it should be at the top.)

☞ In the Finder, select Go Utilities from the menu bar, or press the key combination shift-command-U. The application is in the folder that opens.

☞ Open LaunchPad and start typing the name.

The title of the Console window should be All Messages. If it isn't, select

SYSTEM LOG QUERIES All Messages

from the log list on the left. If you don't see that list, select

View Show Log List

from the menu bar at the top of the screen.

Each message in the log begins with the date and time when it was entered. Scroll back to the time you noted above.

Select the messages entered from then until the end of the episode, or until they start to repeat, whichever comes first.

Copy the messages to the Clipboard by pressing the key combination command-C. Paste into a reply to this message by pressing command-V.

The log contains a vast amount of information, almost all of it useless for solving any particular problem. When posting a log extract, be selective. A few dozen lines are almost always more than enough.

Please don't indiscriminately dump thousands of lines from the log into this discussion.

Please don't post screenshots of log messages—post the text.

Some private information, such as your name, may appear in the log. Anonymize before posting.

Mar 30, 2015 7:20 PM in response to Linc Davis

Thank you, Linc. I can't make much sense of any of this, but maybe you can? The beachball cursor episodes only last a handful of seconds at a time, but they happen often.


Here are some of the log queries that pop up during various beachball lags; "disk2: I/O error" being the most prevalent.


3/30/15 8:10:10.000 PM kernel[0]: CoreStorageGroup::completeIORequest - error 0xe00002ca detected for LVG "Macintosh HD" (706C386C-610E-4830-95E3-A780FFFAF1C7), pv 4D6C48F6-BDDC-46DA-BE06-C5CB4A8CAA91, near LV byte offset = 33793019904.

3/30/15 8:10:10.000 PM kernel[0]: disk2: I/O error.

==

3/30/15 8:14:06.000 PM kernel[0]: disk2: I/O error.

==

3/30/15 8:16:32.000 PM kernel[0]: CoreStorageGroup::completeIORequest - error 0xe00002ca detected for LVG "Macintosh HD" (706C386C-610E-4830-95E3-A780FFFAF1C7), pv 4D6C48F6-BDDC-46DA-BE06-C5CB4A8CAA91, near LV byte offset = 33793019904.

3/30/15 8:16:32.000 PM kernel[0]: disk2: I/O error.

==

3/30/15 8:17:18.000 PM kernel[0]: CoreStorageGroup::completeIORequest - error 0xe00002ca detected for LVG "Macintosh HD" (706C386C-610E-4830-95E3-A780FFFAF1C7), pv 4D6C48F6-BDDC-46DA-BE06-C5CB4A8CAA91, near LV byte offset = 33792983040.

3/30/15 8:17:18.000 PM kernel[0]: thr 0xffffff804b329770 process_move_work: read failed, err = 5

3/30/15 8:17:18.000 PM kernel[0]: thr 0xffffff804b329770 data_mover_thread: failed to move data, err=5

3/30/15 8:17:39.000 PM kernel[0]: CoreStorageGroup::completeIORequest - error 0xe00002ca detected for LVG "Macintosh HD" (706C386C-610E-4830-95E3-A780FFFAF1C7), pv 4D6C48F6-BDDC-46DA-BE06-C5CB4A8CAA91, near LV byte offset = 33792983040.

3/30/15 8:17:39.000 PM kernel[0]: thr 0xffffff804b329770 process_move_work: read failed, err = 5

3/30/15 8:17:40.000 PM kernel[0]: thr 0xffffff804b329770 data_mover_thread: failed to move data, err=5

==

3/30/15 8:18:59.000 PM kernel[0]: disk2: I/O error.

3/30/15 8:19:14.000 PM kernel[0]: CoreStorageGroup::completeIORequest - error 0xe00002ca detected for LVG "Macintosh HD" (706C386C-610E-4830-95E3-A780FFFAF1C7), pv 4D6C48F6-BDDC-46DA-BE06-C5CB4A8CAA91, near LV byte offset = 33793019904.

3/30/15 8:19:14.000 PM kernel[0]: disk2: I/O error.

3/30/15 8:19:29.000 PM kernel[0]: CoreStorageGroup::completeIORequest - error 0xe00002ca detected for LVG "Macintosh HD" (706C386C-610E-4830-95E3-A780FFFAF1C7), pv 4D6C48F6-BDDC-46DA-BE06-C5CB4A8CAA91, near LV byte offset = 33793019904.

3/30/15 8:19:29.000 PM kernel[0]: disk2: I/O error.

3/30/15 8:19:44.000 PM kernel[0]: CoreStorageGroup::completeIORequest - error 0xe00002ca detected for LVG "Macintosh HD" (706C386C-610E-4830-95E3-A780FFFAF1C7), pv 4D6C48F6-BDDC-46DA-BE06-C5CB4A8CAA91, near LV byte offset = 33793019904.

3/30/15 8:19:44.000 PM kernel[0]: disk2: I/O error.

3/30/15 8:19:59.000 PM kernel[0]: CoreStorageGroup::completeIORequest - error 0xe00002ca detected for LVG "Macintosh HD" (706C386C-610E-4830-95E3-A780FFFAF1C7), pv 4D6C48F6-BDDC-46DA-BE06-C5CB4A8CAA91, near LV byte offset = 33793019904.

3/30/15 8:19:59.000 PM kernel[0]: disk2: I/O error.

==

3/30/15 8:20:14.000 PM kernel[0]: CoreStorageGroup::completeIORequest - error 0xe00002ca detected for LVG "Macintosh HD" (706C386C-610E-4830-95E3-A780FFFAF1C7), pv 4D6C48F6-BDDC-46DA-BE06-C5CB4A8CAA91, near LV byte offset = 33793019904.

3/30/15 8:20:14.000 PM kernel[0]: disk2: I/O error.

3/30/15 8:20:29.000 PM kernel[0]: CoreStorageGroup::completeIORequest - error 0xe00002ca detected for LVG "Macintosh HD" (706C386C-610E-4830-95E3-A780FFFAF1C7), pv 4D6C48F6-BDDC-46DA-BE06-C5CB4A8CAA91, near LV byte offset = 33793019904.

3/30/15 8:20:29.000 PM kernel[0]: disk2: I/O error.

Mar 30, 2015 7:29 PM in response to mysticdan

The startup drive is failing, or there is some other internal hardware fault.

Back up all data on the drive immediately if you don't already have a current backup. There are ways to back up a computer that isn't fully functional—ask if you need guidance.

Make a "Genius" appointment at an Apple Store, or go to another authorized service provider.

If privacy is a concern, erase the data partition(s) with the option to write zeros* (do this only if you have at least two complete, independent backups, and you know how to restore to an empty drive from any of them.) Don’t erase the recovery partition, if present.

Keeping your confidential data secure during hardware repair

Apple also recommends that you deauthorize a device in the iTunes Store before having it serviced.

*An SSD doesn't need to be zeroed.

Mar 31, 2015 11:09 AM in response to Linc Davis

For the sake of clarity the primary disk is an Apple SSD and the drive with the problems is an HDD. Unless they're separate Core Storage volumes this is configured as a Fusion Drive. If the HDD has only minimal bad sectors they could be re-mapped by zeroing the drive, but there's now way to tell from the EtreCheck output because all it says is "41 errors." The log indicates I/O errors, but I/O errors can be generated from a faulty cable as well.


Since the OP is taking the unit to Apple for servicing I'm sure the cause will be properly identified and dealt with there.

iMac "Color Wheels" Despite Tons of Free CPU & Memory

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