Messaging problems

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Messaging problems

Hi! I'm having trouble with the notification banner. I can no longer reply to my text messages using the banner. It allows me to pull it down and the keyboard comes up but it's somehow frozen and won't let me Type a reply! I read about a person having the same trouble but mentioned he couldn't reply while playing a game. I don't have games on my phone and I close all apps when I'm done. I enjoyed the banner because it was a quick way to reply to a text but now it just isn't working. Help?

iPhone 6, iOS 8.2

Posted on Mar 30, 2015 4:24 PM

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Answer 1

CarlAVII

Community Specialist

Apr 2, 2015 11:22 AM in response to Esaaaaah

Hello Esaaaaah,

It may help to force close all open apps, then reset your iPhone.

Force an app to close in iOS

http://support.apple.com/en-us/HT5137

Turn your iOS device off and on (restart) and reset

http://support.apple.com/en-us/HT1430

If you're still unable to respond to messages, the next step would be to reinstall iOS on your device by placing it in Recovery Mode, then choosing Update in iTunes.

Make sure that you have iTunes 12 or later on your computer.

Put your device in recovery mode.

When you get the option to restore or update, select Update. This will reinstall iOS without erasing your data.

If your iPhone, iPad, or iPod touch doesn't respond or doesn't turn onhttps://support.apple.com/en-us/HT201412

Cheers,

Allen

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