Q: iTunes cannot restore

So I backed up my dad's iPhone 5 and reinstalled iOS 8.2. Then it tried to restore from a previous itunes backup but it failed and said "iTunes could not backup the iPhone because the backup was corrupt or not compatible with the iPhone." I tried restarting the windows etc. The apps were installed but they didn't have the data, like whatsapp messages or app settings. So how do I fix this?

PS: That decipher repair guy, I tried your software but it didn't find any backups on my pc (there are backups and i can see them on itunes) so if you're going to advertise your software, don't, or make your software work.

iPhone 5, iOS 8.2

Posted on Mar 30, 2015 2:33 PM

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Q: iTunes cannot restore

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by mario49,

mario49 Apr 2, 2015 10:45 AM in response to ubaris
Community Specialists

Apr 2, 2015 10:45 AM in response to ubaris

Hey ubaris,

Thanks for the question. If I understand correctly, you tried to restore a backup but it didn't work. I would recommend that you read this article, it may be able to help the issue.

If you can't back up or restore your iPhone, iPad, or iPod using iTunes - Apple Support

Thanks for using Apple Support Communities.
Have a good one,
Mario
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Q: iTunes cannot restore

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by mario49,

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