Apple TV does not connect to my iTunes Library

Question

Level 1

8 points

Apple TV does not connect to my iTunes Library

Apple TV has worked perfectly for the past couple of years but over the past couple of months the same message keeps appearing "could not connect to "my" Library". I have checked the following:

iTunes is up to date
Home sharing is turned 'on' on computer and Apple TV
Wi-fi is on and signal strength is very good
Computer and Apple TV is on the same network
Restarted computer, router and Apple TV
Firewall is turned off
Apple TV has been reset
Apple TV works for You Tube and TV channel apps on my iPhone and iPad
The Apple TV device is a 2 or 3.
Computer is a Mac and is only a few months old
Tired connecting with Ethernet cable which made no difference.

What else could it be?????

iMac, OS X Yosemite (10.10.2)

Posted on Mar 30, 2015 6:37 PM

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Answer 1

mario49

Community Specialist

Apr 2, 2015 12:11 PM in response to mustangtony

Hey mustangtony,

Thanks for the question. If I understand correctly, the Apple TV is having trouble with Home Sharing. It looks like you have already done some troubleshooting. I would recommend that you read this article, there are a few steps in here you have not mentioned trying.

Troubleshooting Home Sharing - Apple Support

Thanks for using Apple Support Communities.

Have a good one,

Mario

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Answer 2

Apr 2, 2015 10:37 PM in response to mustangtony

I was having this issue too - When i set my AppleTV to correct region and time zone - it all worked.

Looks like default region is US and time zone is Cupertino - set these to my region AU and tome zone - AUTO based on region - may be of help

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