Q: Please, help to update my iPhone 6 Plus to 8.2

When I got started my new iPhone 6 Plus, there was 8.1 version of iOS. When I've started to upload the latest version I had a problem with code 4013: the iPhone couldn't be restored/ an unknown error occurred. So after that I can't turn it on or do smth else. There is the latest version of iTunes for Microsoft on my computer. What could be the problem? What do I have to do next?

iPhone 6 Plus, iOS 8.2, Gold 64Gb

Posted on Mar 31, 2015 4:13 AM

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Q: Please, help to update my iPhone 6 Plus to 8.2

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by mario49,

mario49 Apr 2, 2015 1:41 PM in response to RichardBass
Community Specialists

Apr 2, 2015 1:41 PM in response to RichardBass

Hello RichardBass,

After reviewing your post, it sounds like you are not able to update the iOS device. I would recommend that you read these articles, they may be helpful in troubleshooting your issue.

If you can't update or restore your iPhone, iPad, or iPod touch - Apple Support

iOS: Restore errors 4005, 4013, and 4014 - Apple Support

Thanks for using Apple Support Communities.
Have a nice day,
Mario
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Q: Please, help to update my iPhone 6 Plus to 8.2

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by mario49,

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