format not supported

Question

IAN WILSON Author

Level 2

199 points

format not supported

Getting this DB a lot lately on Podcast's

iMac, OS X Mavericks (10.9.2)

Posted on Mar 31, 2015 5:41 AM

Reply

Answer 1

norm123

Community Specialist

Apr 2, 2015 2:08 PM in response to IAN WILSON

Hey IAN WILSON,

If you are having issues with playing your podcast within iTunes. You can play them directly with QuickTime as that should be installed if you are using a Mac. Take a look at the steps below to find the file and play them in QuickTime.

If you see a "This movie requires QuickTime" message in iTunes 12.1 or later

https://support.apple.com/en-us/HT203459

Play files with QuickTime

To play the files that need QuickTime, follow the steps below:

Right-click on the content, then select "Reveal in Finder" or "Show in Windows Explorer."

Right-click on the file, then click Open With.

In the pop-up menu that appears, click QuickTime.

If you don't have QuickTime on your computer, download and install it. Then follow the steps again.

You can also use a third-party video-conversion software to convert your personal files to .mp4 format, which doesn't need QuickTime to run.

Regards,

-Norm G.

Reply

Answer 2

IAN WILSON Author

Level 2

199 points

Apr 3, 2015 4:20 AM in response to norm123

Thanks for responding. These are download errors, and prevent you from downloading. I subscribe to around 80 Podcasts and they are all fine, there is just one that gives me a problem and thats "Wild Inside the National Zoo" from the Smithsonian Channel, but suddenly a NASA podcast that I have watched for years has been giving me this Download error, so the file never gets down to my local drive in order to play it out of iTunes. I will try deleting the Podcast and then resubscribe and then see what happens, but there is something bad happening in iTunes or the Producer of the offending Podcast.

Reply