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my iphone 5s just shut down and won't reboot, just flashing apple logo

my iphone 5s just shut down and won't reboot and just flashes the apple logo. Can anyone help?

iPad, iOS 6.1.4

Posted on Mar 31, 2015 6:53 AM

Reply
1 reply

Mar 31, 2015 7:40 AM in response to thaycock

Try to reset the phone by holding the sleep and home button for about 10sec, until the Apple logo comes back again.

If this does not work, see if you can connect in recovery mode, explained in this aricle:

If you can't update or restore your iOS device


If it still does not work, this is a hardware issue and the phone has to be serviced by Apple or an Authorized Apple Service Provider:

Find an Apple Authorized Service Provider

iPhone - Contact Support - Apple Support

my iphone 5s just shut down and won't reboot, just flashing apple logo

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