-
All replies
-
Helpful answers
-
Mar 31, 2015 12:28 PM in response to asopas100by Ingo2711,Error 14 can have these reasons:
Check your USB connections
Related errors: 13, 14, 1600, 1601, 1602, 1603, 1604, 1611, 1643-1650, 2000, 2001, 2002, 2005, 2006, 2009, 4005, 4013, 4014, or "invalid response."
If the USB connection between your device and computer is interrupted, you might not be able to update or restore.
To narrow down the issue, you can try different equipment:
- Use the USB cable that came with your device, or a different Apple USB cable.
- Plug your cable into a different USB port directly on your computer. Don't plug it into your keyboard.
- Try a different computer.
- Solve other issues with the USB connection, then with your security software.
If you still see the error message, check for hardware issues by following the next section.
Check for hardware issues
Related errors: 1, 3, 11, 12, 13, 14, 16, 20, 21, 23, 26, 27, 28, 29, 34, 35, 36, 37, 40, 1002, 1004, 1011, 1012, 1014, 1667, or 1669.These errors mean that your device or computer might have a hardware issue that stops the update or restore from completing.
- Check that your security software and settings aren't blocking your device from communicating with the Apple update server.
- Then try to restore your iOS device two more times while connected with a cable, computer, and network you know are good.
- Make sure that your security software and settings are allowing communication between your device and update servers.
- If you still see the error message when you update or restore, contact Apple support.
copied from Resolve iOS update and restore errors
The warranty for an iPhone is only valid in the country where it has been bought. To get it serviced by Apple or an Authorized Apple Service Provider, you'll have to bring it back to that country of purchase, if you are using the phone in a different country. If you bought the phone in the EU, you can get it serviced in any EU country.
-
Apr 8, 2015 1:41 AM in response to Ingo2711by asopas100,I bought the phone from Iran and is the main shopping of America
I think I have a hardware problem
What should I do now?
-
Apr 8, 2015 2:01 AM in response to asopas100by Ingo2711,Did you buy the phone directly from an Authorized Apple Reseller or Service Provider?
If yes, bring it back to get it serviced.
If you bought it second hand, the phone might have been bought in a different country and the service options are only valid in this country.