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Sooo many pop ups and ads

I have a mac book pro, fairly new. I purchased it in January 2014. I use the laptop to stream movies and listen to music. I started using a website called the The Dare Wall to stream movies and that is when my mac book started messing up. I have since stopped using the website but now my computer is filled with all types of ads and pop ups. I have tried getting rid of all the extensions and clearing all cookies and cache but nothing seems to work. Every time I click on something a new tab opens up with a WARNING message and some times MAC KEEPER. I have to click on the ad several times, click on LEAVE PAGE before the page actually closes. Sometimes I get some kind of verbal message saying I have to call some number to fix my computer.


Please help!!! What should i do?? It is getting so annoying!!

MacBook Pro

Posted on Mar 31, 2015 7:50 AM

Reply
8 replies

Apr 1, 2015 7:57 AM in response to JLiss23

There is no need to download anything to solve this problem.

You may have installed one or more of the common types of ad-injection malware. Follow the instructions on this Apple Support page to remove it. It's been reported that some variants of the "VSearch" malware block access to the page. If that happens, start in safe mode by holding down the shift key at the startup chime, then try again.

Back up all data before making any changes.

One of the steps in the article is to remove malicious Safari extensions. Do the equivalent in the Chrome and Firefox browsers, if you use either of those. If Safari crashes on launch, skip that step and come back to it after you've done everything else.

If you don't find any of the files or extensions listed, or if removing them doesn't stop the ad injection, ask for further instructions.

Make sure you don't repeat the mistake that led you to install the malware. It may have come from an Internet cesspit such as "Softonic" or "CNET Download." Never visit either of those sites again. You might also have downloaded it from an ad in a page on some other site. The ad would probably have included a large green button labeled "Download" or "Download Now" in white letters. The button is designed to confuse people who intend to download something else on the same page. If you ever download a file that isn't obviously what you expected, delete it immediately.

Malware is also found on websites that traffic in pirated content such as video. If you, or anyone else who uses the computer, visit such sites and follow prompts to install software, you can expect more of the same, and worse, to follow. Never install any software that you downloaded from a bittorrent, or that was downloaded by someone else from an unknown source.

In the Security & Privacy pane of System Preferences, select the General tab. The radio button marked Anywhere should not be selected. If it is, click the lock icon to unlock the settings, then select one of the other buttons. After that, don't ignore a warning that you are about to run or install an application from an unknown developer.

Still in System Preferences, open the App Store or Software Update pane and check the box marked

Install system data files and security updates (OS X 10.10 or later)

or

Download updates automatically (OS X 10.9 or earlier)

if it's not already checked.

Apr 1, 2015 7:58 AM in response to JLiss23

I would suggest that you DO download AdwareMedic. It is a very quick download and when opened will run very quickly. Suggesting that a download is more complicated or will take longer than following the multistep procedure advocated by Linc Davis should be viewed as an erroneous inference.


AdwareMedic is designed to identify numerous possible problem makers and will not be only easier to use but the chances for a successful resolution are much improved. In addition, procedures advocated by Linc Davis is simply a repeat of the second alternative that I suggested if AdwareMedic fails to rid your MBP of those pop ups. By comparison, using that alternative invites the possibility of unnecessary errors and mistakes.


So keep it fast and simple, use AdwareMedic. If there is no success, then by all means try the alternative I suggested as well as Linc Davis. But the chances are that you will not need to.


This post is not under copyright and can be used in part or whole without attribution.


Ciao.

Mar 31, 2015 11:46 AM in response to JLiss23

Your question is one that usually brings out the worst of all the bad advice that circulates on this site.

Apple has provided a solution for your problem. It does not recommend, and you do not need, any program to remove adware. If someone tells you that an Apple employee has given instructions to run a program, ask him why that program is not mentioned on the Apple Support page that covers adware removal. Everything Apple has to say officially about adware is on that page. Nowhere else.

You can't trust any stranger on any website who tells you to download and run any unknown software, merely because he says it's safe. That's the mistake that caused the problem in the first place. Whether the software is safe or not is something you must decide for yourself on the basis of your own research.

You can't depend on any software to protect you from malware, or to remove it. If you don't learn how to protect yourself, you will be victimized again and again, and neither "adwaremedic" nor anything else will save you from the consequences, which may be a lot worse next time than just popup ads.

Mar 31, 2015 12:10 PM in response to JLiss23

If some one is actively discouraging you from refraining using a third party application that may well solve your problem, it should arouse questions on your part. To be sure there may be more than one solution, but should not that be presented as such rather than telling you to use an already proposed alternative.


Your best interests are not being well served and it certainly raises questions as to the motives involved in such an action.. Ask Linc Davis if he has ever used AdwareMedic or tested it? If so, then if there are dangers associated with it, should he not disclose those? Silence on his part regarding this aspect indicates that he has not done so, or if he has then there, are other reasons for his discouraging one to use AdwareMedic.


If you search these forums you will find that many, many users have used it with success and have been grateful for the advice. What has not been mentioned is that some users have had AdwareMedic recommended by Apple telephone support and technicians at some Apple store genius bars.


I have used AdwareMedic with excellent results and I fully endorse it.


Ciao.

Sooo many pop ups and ads

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