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iMac will not shut down

When I restart or shut down my mac it gets as far as the black screen with the spinning gear and then stays that way indefinitely. The only way to proceed is to hold down the power button and force a shut down. I've tried: booting into the recovery partition and running the repair/verify utilities, resetting the SMC controller, and zapping the PRAM. These fixes don't work.


We have three iMacs in the office with the same issue.


iMac 27" (late 2013) / 3.5GHz i7 / 32GB Ram / 1TB HDD

Yosemite 10.10.2

Adobe Creative Cloud 2014

Suitcase Fusion 5

iMac, OS X Yosemite (10.10.2)

Posted on Mar 31, 2015 8:48 AM

Reply
3 replies

Mar 31, 2015 9:35 AM in response to rkaufmann87

Here's the report. Apologies in advance if this isn't what you were requesting.


EtreCheck version: 2.1.8 (121)

Report generated March 31, 2015 at 9:29:37 AM MST

Download EtreCheck from http://etresoft.com/etrecheck


Click the [Click for support] links for help with non-Apple products.

Click the [Click for details] links for more information about that line.


Hardware Information: ℹ️

iMac (27-inch, Late 2013) (Technical Specifications)

iMac - model: iMac14,2

1 3.5 GHz Intel Core i7 CPU: 4-core

32 GB RAM Upgradeable

BANK 0/DIMM0

8 GB DDR3 1600 MHz ok

BANK 1/DIMM0

8 GB DDR3 1600 MHz ok

BANK 0/DIMM1

8 GB DDR3 1600 MHz ok

BANK 1/DIMM1

8 GB DDR3 1600 MHz ok

Bluetooth: Good - Handoff/Airdrop2 supported

Wireless: en1: 802.11 a/b/g/n/ac


Video Information: ℹ️

NVIDIA GeForce GTX 775M - VRAM: 2048 MB

iMac 2560 x 1440


System Software: ℹ️

OS X 10.10.2 (14C1514) - Time since boot: 1:0:12


Disk Information: ℹ️

APPLE HDD ST1000DM003 disk0 : (1 TB)

EFI (disk0s1) <not mounted> : 210 MB

Macintosh HD (disk0s2) / : 999.35 GB (68.53 GB free)

Recovery HD (disk0s3) <not mounted> [Recovery]: 650 MB


USB Information: ℹ️

Apple Inc. iPhone

Apple Inc. BRCM20702 Hub

Apple Inc. Bluetooth USB Host Controller

Apple Inc. FaceTime HD Camera (Built-in)


Firewire Information: ℹ️

NewerTech GMAX 800mbit - 800mbit max

EFI (disk1s1) <not mounted> : 210 MB

UnitedRentals_003 (disk1s2) /Volumes/UnitedRentals_003 : 4.00 TB (2.08 TB free)


Thunderbolt Information: ℹ️

Apple Inc. thunderbolt_bus

Apple Inc. Thunderbolt to FireWire Adapter


Configuration files: ℹ️

/etc/sysctl.conf - Exists


Gatekeeper: ℹ️

Mac App Store and identified developers


Kernel Extensions: ℹ️

/Library/Application Support/HASP/kexts

[not loaded] com.aladdin.kext.aksfridge (1.0.2) [Click for support]


Startup Items: ℹ️

ES1000Service: Path: /Library/StartupItems/ES1000Service

Startup items are obsolete in OS X Yosemite


Launch Agents: ℹ️

[not loaded] com.adobe.AAM.Updater-1.0.plist [Click for support]

[running] com.adobe.AdobeCreativeCloud.plist [Click for support]

[loaded] com.efi.analytic.wxwidgets.plist [Click for support]

[failed] com.efi.FSMAgent.plist [Click for support] [Click for details]

[running] com.extensis.FMCore.plist [Click for support]

[loaded] com.oracle.java.Java-Updater.plist [Click for support]


Launch Daemons: ℹ️

[running] com.adobe.adobeupdatedaemon.plist [Click for support]

[loaded] com.adobe.fpsaud.plist [Click for support]

[running] com.aladdin.aksusbd.plist [Click for support]

[running] com.backblaze.bzserv.plist [Click for support]

[running] com.efi.FDCDaemon.plist [Click for support]

[running] com.efi.fieryd.plist [Click for support]

[running] com.efi.lmgr.plist [Click for support]

[running] com.efi.ofasq.plist [Click for support]

[loaded] com.microsoft.office.licensing.helper.plist [Click for support]

[loaded] com.oracle.java.Helper-Tool.plist [Click for support]

[loaded] com.oracle.java.JavaUpdateHelper.plist [Click for support]


User Launch Agents: ℹ️

[loaded] com.adobe.AAM.Updater-1.0.plist [Click for support]

[loaded] com.adobe.ARM.[...].plist [Click for support]

[running] com.backblaze.bzbmenu.plist [Click for support]

[running] com.spotify.webhelper.plist [Click for support]


User Login Items: ℹ️

iTunesHelper Application (/Applications/iTunes.app/Contents/MacOS/iTunesHelper.app)


Internet Plug-ins: ℹ️

AdobeAAMDetect: Version: AdobeAAMDetect 2.0.0.0 - SDK 10.7 [Click for support]

FlashPlayer-10.6: Version: 17.0.0.134 - SDK 10.6 [Click for support]

Default Browser: Version: 600 - SDK 10.10

AdobePDFViewerNPAPI: Version: 11.0.10 - SDK 10.6 [Click for support]

AdobePDFViewer: Version: 11.0.10 - SDK 10.6 [Click for support]

Flash Player: Version: 17.0.0.134 - SDK 10.6 [Click for support]

QuickTime Plugin: Version: 7.7.3

SharePointBrowserPlugin: Version: 14.4.8 - SDK 10.6 [Click for support]

MeetingJoinPlugin: Version: Unknown - SDK 10.6 [Click for support]

JavaAppletPlugin: Version: Java 8 Update 40 Check version


3rd Party Preference Panes: ℹ️

Backblaze Backup [Click for support]

Flash Player [Click for support]

Java [Click for support]


Time Machine: ℹ️

Time Machine not configured!


Top Processes by CPU: ℹ️

3% WindowServer

0% fontd

0% bzserv

0% launchd

0% cloudpaird


Top Processes by Memory: ℹ️

618 MB Adobe InDesign CC 2014

309 MB iTunes

275 MB com.apple.WebKit.WebContent

172 MB com.apple.MediaLibraryService

172 MB WindowServer


Virtual Memory Information: ℹ️

27.36 GB Free RAM

3.88 GB Active RAM

1.12 GB Inactive RAM

1.99 GB Wired RAM

2.81 GB Page-ins

0 B Page-outs


Diagnostics Information: ℹ️

Mar 31, 2015, 09:29:34 AM /Library/Logs/DiagnosticReports/fieryd_2015-03-31-092934_[redacted].crash

Mar 31, 2015, 09:29:23 AM /Library/Logs/DiagnosticReports/fieryd_2015-03-31-092923_[redacted].crash

Mar 31, 2015, 09:29:11 AM /Library/Logs/DiagnosticReports/fieryd_2015-03-31-092911_[redacted].crash

Mar 31, 2015, 09:28:59 AM /Library/Logs/DiagnosticReports/fieryd_2015-03-31-092859_[redacted].crash

Mar 31, 2015, 09:28:48 AM /Library/Logs/DiagnosticReports/fieryd_2015-03-31-092848_[redacted].crash

Mar 31, 2015, 09:28:37 AM /Library/Logs/DiagnosticReports/fieryd_2015-03-31-092837_[redacted].crash

Mar 31, 2015, 09:28:26 AM /Library/Logs/DiagnosticReports/fieryd_2015-03-31-092826_[redacted].crash

Mar 31, 2015, 09:28:15 AM /Library/Logs/DiagnosticReports/fieryd_2015-03-31-092815_[redacted].crash

Mar 31, 2015, 09:28:04 AM /Library/Logs/DiagnosticReports/fieryd_2015-03-31-092804_[redacted].crash

Mar 31, 2015, 09:27:53 AM /Library/Logs/DiagnosticReports/fieryd_2015-03-31-092753_[redacted].crash

Mar 31, 2015, 09:27:42 AM /Library/Logs/DiagnosticReports/fieryd_2015-03-31-092742_[redacted].crash

Mar 31, 2015, 09:27:31 AM /Library/Logs/DiagnosticReports/fieryd_2015-03-31-092731_[redacted].crash

Mar 31, 2015, 09:27:19 AM /Library/Logs/DiagnosticReports/fieryd_2015-03-31-092719_[redacted].crash

Mar 31, 2015, 09:27:08 AM /Library/Logs/DiagnosticReports/fieryd_2015-03-31-092708_[redacted].crash

Mar 31, 2015, 09:26:57 AM /Library/Logs/DiagnosticReports/fieryd_2015-03-31-092657_[redacted].crash

Mar 31, 2015, 09:26:46 AM /Library/Logs/DiagnosticReports/fieryd_2015-03-31-092646_[redacted].crash

Mar 31, 2015, 09:26:35 AM /Library/Logs/DiagnosticReports/fieryd_2015-03-31-092635_[redacted].crash

Mar 31, 2015, 09:26:25 AM /Library/Logs/DiagnosticReports/fieryd_2015-03-31-092625_[redacted].crash

Mar 31, 2015, 09:26:14 AM /Library/Logs/DiagnosticReports/fieryd_2015-03-31-092614_[redacted].crash

Mar 31, 2015, 09:26:03 AM /Library/Logs/DiagnosticReports/fieryd_2015-03-31-092603_[redacted].crash

Mar 31, 2015, 08:27:56 AM Self test - passed

Mar 31, 2015, 12:43:18 AM /Library/Logs/DiagnosticReports/fieryd_2015-03-31-004318_[redacted].crash

Mar 31, 2015, 12:43:15 AM /Library/Logs/DiagnosticReports/fieryd_2015-03-31-004315_[redacted].crash

Mar 31, 2015, 12:43:13 AM /Library/Logs/DiagnosticReports/fieryd_2015-03-31-004313_[redacted].crash

Mar 31, 2015, 12:43:10 AM /Library/Logs/DiagnosticReports/fieryd_2015-03-31-004310_[redacted].crash

Mar 31, 2015, 12:43:09 AM /Library/Logs/DiagnosticReports/fieryd_2015-03-31-004309_[redacted].crash

Mar 31, 2015, 12:43:06 AM /Library/Logs/DiagnosticReports/fieryd_2015-03-31-004306_[redacted].crash

Mar 31, 2015, 12:43:03 AM /Library/Logs/DiagnosticReports/fieryd_2015-03-31-004303_[redacted].crash

Mar 31, 2015, 12:43:00 AM /Library/Logs/DiagnosticReports/fieryd_2015-03-31-004300_[redacted].crash

Mar 31, 2015, 12:42:58 AM /Library/Logs/DiagnosticReports/fieryd_2015-03-31-004258_[redacted].crash

Mar 31, 2015, 12:42:55 AM /Library/Logs/DiagnosticReports/fieryd_2015-03-31-004255_[redacted].crash

Mar 31, 2015, 12:42:53 AM /Library/Logs/DiagnosticReports/fieryd_2015-03-31-004253_[redacted].crash

Mar 31, 2015, 12:42:50 AM /Library/Logs/DiagnosticReports/fieryd_2015-03-31-004250_[redacted].crash

Mar 31, 2015, 12:42:49 AM /Library/Logs/DiagnosticReports/fieryd_2015-03-31-004249_[redacted].crash

Mar 31, 2015, 12:42:46 AM /Library/Logs/DiagnosticReports/fieryd_2015-03-31-004246_[redacted].crash

Mar 31, 2015, 12:42:43 AM /Library/Logs/DiagnosticReports/fieryd_2015-03-31-004243_[redacted].crash

Mar 31, 2015, 12:42:42 AM /Library/Logs/DiagnosticReports/fieryd_2015-03-31-004242_[redacted].crash

Mar 31, 2015, 12:42:39 AM /Library/Logs/DiagnosticReports/fieryd_2015-03-31-004239_[redacted].crash

Mar 31, 2015, 12:42:37 AM /Library/Logs/DiagnosticReports/fieryd_2015-03-31-004237_[redacted].crash

Mar 31, 2015, 12:42:33 AM /Library/Logs/DiagnosticReports/fieryd_2015-03-31-004233_[redacted].crash

Mar 31, 2015, 12:42:31 AM /Library/Logs/DiagnosticReports/fieryd_2015-03-31-004231_[redacted].crash

Mar 30, 2015, 09:00:15 AM /Library/Logs/DiagnosticReports/fieryd_2015-03-30-090015_[redacted].crash

Mar 30, 2015, 09:00:12 AM /Library/Logs/DiagnosticReports/fieryd_2015-03-30-090012_[redacted].crash

Mar 30, 2015, 09:00:10 AM /Library/Logs/DiagnosticReports/fieryd_2015-03-30-090010_[redacted].crash

Mar 30, 2015, 09:00:07 AM /Library/Logs/DiagnosticReports/fieryd_2015-03-30-090007_[redacted].crash

Mar 30, 2015, 09:00:04 AM /Library/Logs/DiagnosticReports/fieryd_2015-03-30-090004_[redacted].crash

Mar 30, 2015, 09:00:02 AM /Library/Logs/DiagnosticReports/fieryd_2015-03-30-090002_[redacted].crash

Mar 30, 2015, 08:59:58 AM /Library/Logs/DiagnosticReports/fieryd_2015-03-30-085958_[redacted].crash

Mar 30, 2015, 08:59:56 AM /Library/Logs/DiagnosticReports/fieryd_2015-03-30-085956_[redacted].crash

Mar 30, 2015, 08:59:53 AM /Library/Logs/DiagnosticReports/fieryd_2015-03-30-085953_[redacted].crash

Mar 30, 2015, 08:59:51 AM /Library/Logs/DiagnosticReports/fieryd_2015-03-30-085951_[redacted].crash

Mar 30, 2015, 08:59:49 AM /Library/Logs/DiagnosticReports/fieryd_2015-03-30-085949_[redacted].crash

Mar 30, 2015, 08:59:46 AM /Library/Logs/DiagnosticReports/fieryd_2015-03-30-085946_[redacted].crash

Mar 30, 2015, 08:59:44 AM /Library/Logs/DiagnosticReports/fieryd_2015-03-30-085944_[redacted].crash

Mar 30, 2015, 08:59:41 AM /Library/Logs/DiagnosticReports/fieryd_2015-03-30-085941_[redacted].crash

Mar 30, 2015, 08:59:37 AM /Library/Logs/DiagnosticReports/fieryd_2015-03-30-085937_[redacted].crash

Mar 30, 2015, 08:59:34 AM /Library/Logs/DiagnosticReports/fieryd_2015-03-30-085934_[redacted].crash

Mar 30, 2015, 08:59:31 AM /Library/Logs/DiagnosticReports/fieryd_2015-03-30-085931_[redacted].crash

Mar 30, 2015, 08:59:28 AM /Library/Logs/DiagnosticReports/fieryd_2015-03-30-085928_[redacted].crash

Mar 30, 2015, 08:59:27 AM /Library/Logs/DiagnosticReports/fieryd_2015-03-30-085927_[redacted].crash

iMac will not shut down

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