How to reset and activate an iPad when you are unable to locate the original Apple ID that set it up

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Level 1

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How to reset and activate an iPad when you are unable to locate the original Apple ID that set it up

My son received an iPad as a gift from someone we don't know. He got it to a state of needing to be reset. I am having trouble activating it because it is looking for the original Apple ID that set it up. I have an Apple ID and was able to reset it but am having issues activating it. Any ideas???

Posted on Mar 31, 2015 2:19 PM

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Answer 1

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Niel

Level 10

726,935 points

Mar 31, 2015 2:21 PM in response to gapenn

Sorry, but you can't use that device; only the person who set the lock or Apple can remove it, and Apple will only do so for its original owner(assuming they're alive.)

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