Apple Event: May 7th at 7 am PT

Looks like no one’s replied in a while. To start the conversation again, simply ask a new question.

My iPhone 5c and iPad mini won't charge. Can both charger ports be broken at the same time?

MMy iPhone 5c is dead and wont charge. My iPad mini also won't charge. So I thought it was my charge wire or charging block might be the proble. I've used other wores and other blocks and also plugged it into by laptop and neither are charging. So it would see that the charging port is broken on both. But it seems odd that both would break on the same day. Both are under a year old and I only ever use official Apple charging devises. Help!

iPad Mini, iOS 8.2

Posted on Mar 31, 2015 2:05 PM

Reply
1 reply

Apr 3, 2015 7:55 AM in response to Hollixd

Good day Hollixd,


Thank you for participating in the Apple Support Communities.


It sounds like your iPhone 5c and iPad mini are not charging. It does seem odd that both devices are not charging from multiple chargers.


There are a few more steps that may help you charge your devices. Next, I'd try steps 1, 2, 4 and 5 from the article If you can’t charge your iPhone, iPad, or iPod touch:

If the battery doesn’t charge, unplug your device and try these steps:

  1. Look at the connector at the bottom of your device and make sure it’s free of debris.
  2. If you're using a USB power adapter, make sure it's plugged in all the way and the power outlet is working. If you're connecting to a computer, make sure it's on and can charge your device. To charge an iPad, you might need to use a USB power adapter and plug into a power outlet.
  3. Try a different USB cable, USB power adapter, or USB port.
  4. If everything seems to be working, reconnect your device and wait for 30 minutes.
  5. If your device still doesn’t charge, try to restart it while it's connected to power. If you can't restart, reset your device.


If your devices still don't charge after trying all of these steps, the article suggests contacting Apple Support:


If your device still doesn't charge or you still see an alert after trying the steps above, contact Apple Support.


Sincerely,


Jeremy

My iPhone 5c and iPad mini won't charge. Can both charger ports be broken at the same time?

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple ID.