A used iPhone was bought and the previous owner did not manage to deactivate, the iPhone is still registered under his ID.
So, the new owner can not activate the iPhone on his apple ID. What are the options to solve this situation?
iPhone 4, iOS 8.2, previously registered
Contact the previous owner and have them unlock it. You have hit Activation Lock.
Pete
If the new owner is able to contact the previous one or the person who set the lock, send them this link and tell them to follow its instructions.
If not, the new owner can't activate the device but may be able to get it refunded. Apple won't remove the lock for anyone other than the original owner(assuming they're alive.)
(125222)
Previous owner does not know how to deactivate. How is it done ?
As Niel suggested in his link.
Pete
If you are trying to activate an iPad or iPhone and it is asking for a previous owners Apple ID and password, you have encountered the Activation Lock. This is a security feature that prevents thieves from setting up and using a stolen or lost iPad or iPhone. You have no alternative. You must contact the previous owner to get permission to use the device. If you cannot contact the previous owner return the device to where you bought it and get a refund. You will never be able to activate the device and no one can help you do it.
How can an iPhone be activated on an AppleID, if it is already activated on another AppleID?
