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User profile for user: RPS71
RPS71 Author
User level: Level 1
9 points

Email issues

Hi. Never had a problem before (used iPhone for four years now) but, at the bottom of my email screen it says 'updated on 23/3/15'. What's weird is that I am receiving some (not all) emails. On my Mac, all emails are there, which is how I know that not all are arriving on my iPhone. Anyone have any ideas?


Thanks


Rob

iPhone 5s, iOS 8.2

Posted on Mar 31, 2015 1:51 PM

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User profile for user: chuck_3rd
chuck_3rd
User level: Community Specialist

Posted on Apr 5, 2015 1:58 PM

Hello Rob,


Thanks for using Apple Support Communities.


For some initial troubleshooting on this issue where not all emails are coming in to your iPhone, please follow the directions outlined below.


First, try these basic troubleshooting steps:

  1. To make sure that you're connected to the Internet, open Safari and go to www.apple.com.
  2. Log in to your email provider's website to make sure that the account is active and the password is correct.
  3. Make sure your settings are correct using Mail Settings Lookup.
  4. Restart your iOS device.
  5. Delete the affected email account from your device.
    1. Tap Settings > Mail, Contacts, Calendars.
    2. Tap the affected email account.
    3. Tap Delete Account.
    4. Add your account again.


Get help with Mail on iPhone, iPad, and iPod touch - Apple Support


Have a great weekend,

Alex H.

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3 replies
Question marked as Best reply
User profile for user: chuck_3rd
chuck_3rd
User level: Community Specialist

Apr 5, 2015 1:58 PM in response to RPS71

Hello Rob,


Thanks for using Apple Support Communities.


For some initial troubleshooting on this issue where not all emails are coming in to your iPhone, please follow the directions outlined below.


First, try these basic troubleshooting steps:

  1. To make sure that you're connected to the Internet, open Safari and go to www.apple.com.
  2. Log in to your email provider's website to make sure that the account is active and the password is correct.
  3. Make sure your settings are correct using Mail Settings Lookup.
  4. Restart your iOS device.
  5. Delete the affected email account from your device.
    1. Tap Settings > Mail, Contacts, Calendars.
    2. Tap the affected email account.
    3. Tap Delete Account.
    4. Add your account again.


Get help with Mail on iPhone, iPad, and iPod touch - Apple Support


Have a great weekend,

Alex H.

Reply

Email issues

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