My iMac downloads websites very slowly in Safari

Question

Jimw44 Author

Level 1

4 points

My iMac downloads websites very slowly in Safari

EtreCheck says this.

Time Machine set-up is in red. Should i do this and how do I do it?

Problem description:

Slow website downloads

EtreCheck version: 2.1.8 (121)

Report generated March 31, 2015 at 9:32:05 AM PDT

Download EtreCheck from http://etresoft.com/etrecheck

Click the [Click for support] links for help with non-Apple products.

Click the [Click for details] links for more information about that line.

Hardware Information: ℹ️

iMac (27-inch, Mid 2011) (Technical Specifications)

iMac - model: iMac12,2

1 3.1 GHz Intel Core i5 CPU: 4-core

8 GB RAM Upgradeable

BANK 0/DIMM0

4 GB DDR3 1333 MHz ok

BANK 1/DIMM0

4 GB DDR3 1333 MHz ok

BANK 0/DIMM1

Empty

BANK 1/DIMM1

Empty

Bluetooth: Old - Handoff/Airdrop2 not supported

Wireless: en1: 802.11 a/b/g/n

Video Information: ℹ️

AMD Radeon HD 6970M - VRAM: 1024 MB

iMac 2560 x 1440

System Software: ℹ️

OS X 10.10.2 (14C1514) - Time since boot: 7 days 0:43:4

Disk Information: ℹ️

Hitachi HDS722020ALA330 disk0 : (2 TB)

EFI (disk0s1) <not mounted> : 210 MB

Macintosh HD (disk0s2) / : 2.00 TB (1.75 TB free)

Recovery HD (disk0s3) <not mounted> [Recovery]: 650 MB

HL-DT-STDVDRW GA32N

USB Information: ℹ️

Apple Internal Memory Card Reader

Apple Computer, Inc. IR Receiver

Apple Inc. FaceTime HD Camera (Built-in)

Apple Inc. BRCM2046 Hub

Apple Inc. Bluetooth USB Host Controller

Thunderbolt Information: ℹ️

Apple Inc. thunderbolt_bus

Gatekeeper: ℹ️

Mac App Store and identified developers

Kernel Extensions: ℹ️

/Applications/Toast 11 Titanium/Spin Doctor.app

[not loaded] com.hzsystems.terminus.driver (4) [Click for support]

/System/Library/Extensions

[not loaded] com.roxio.BluRaySupport (1.1.6) [Click for support]

/Users/[redacted]/Library/Services/ToastIt.service/Contents/MacOS

[not loaded] com.roxio.TDIXController (2.0) [Click for support]

Launch Agents: ℹ️

[loaded] com.carbonite.launchd.carbonitealerts.plist [Click for support]

[running] com.carbonite.launchd.carbonitestatus.plist [Click for support]

[loaded] com.epson.esua.launcher.plist [Click for support]

[loaded] com.trendmicro.itis.dca.plist [Click for support]

[running] com.trendmicro.itis.uimgmt.agent.plist [Click for support]

Launch Daemons: ℹ️

[loaded] com.adobe.fpsaud.plist [Click for support]

[running] com.carbonite.launchd.carbonitedaemon.plist [Click for support]

[loaded] com.microsoft.office.licensing.helper.plist [Click for support]

[running] com.trendmicro.icore.av.plist [Click for support]

[running] com.trendmicro.icore.main.plist [Click for support]

[running] com.trendmicro.icore.wp.plist [Click for support]

[running] com.trendmicro.itis.plugin.plist [Click for support]

User Launch Agents: ℹ️

[loaded] com.adobe.ARM.[...].plist [Click for support]

[loaded] com.citrixonline.GoToMeeting.G2MUpdate.plist [Click for support]

[loaded] com.google.keystone.agent.plist [Click for support]

[running] com.nds.pcshow.plist [Click for support]

[loaded] com.nds.pcshow.uninstall.plist [Click for support]

[loaded] com.trendmicro.itis.uninstaller.plist [Click for support]

User Login Items: ℹ️

iTunesHelper Application Hidden (/Applications/iTunes.app/Contents/MacOS/iTunesHelper.app)

Dropbox Application (/Applications/Dropbox.app)

AdobeResourceSynchronizer Application Hidden (/Applications/Adobe Reader.app/Contents/Support/AdobeResourceSynchronizer.app)

RoboFormIcon Application (/Users/[redacted]/Library/Application Support/RoboForm/RoboFormIcon.app)

EpsonLowInkReminderAgent Application (/Applications/Epson Software/Epson Low Ink Reminder.app/Contents/EpsonLowInkReminderAgent.app)

Internet Plug-ins: ℹ️

Flip4Mac WMV Plugin: Version: 2.4.1.4 [Click for support]

FlashPlayer-10.6: Version: 17.0.0.134 - SDK 10.6 [Click for support]

QuickTime Plugin: Version: 7.7.3

AdobePDFViewerNPAPI: Version: 11.0.10 - SDK 10.6 [Click for support]

AdobePDFViewer: Version: 11.0.10 - SDK 10.6 [Click for support]

Flash Player: Version: 17.0.0.134 - SDK 10.6 [Click for support]

Default Browser: Version: 600 - SDK 10.10

SharePointBrowserPlugin: Version: 14.4.8 - SDK 10.6 [Click for support]

Silverlight: Version: 5.1.20125.0 - SDK 10.6 [Click for support]

User internet Plug-ins: ℹ️

CitrixOnlineWebDeploymentPlugin: Version: 1.0.105 [Click for support]

Google Earth Web Plug-in: Version: 7.1 [Click for support]

Safari Extensions: ℹ️

Trend Micro Toolbar

RoboForm

3rd Party Preference Panes: ℹ️

Carbonite [Click for support]

Flash Player [Click for support]

Flip4Mac WMV [Click for support]

Time Machine: ℹ️

Time Machine not configured!

Top Processes by CPU: ℹ️

3% CarboniteDaemon

2% WindowServer

1% fontd

0% Safari

0% com.apple.WebKit.Networking

Top Processes by Memory: ℹ️

507 MB softwareupdated

326 MB Mail

309 MB Image Capture Extension

232 MB Safari

198 MB mds_stores

Virtual Memory Information: ℹ️

717 MB Free RAM

5.73 GB Active RAM

907 MB Inactive RAM

1.23 GB Wired RAM

17.51 GB Page-ins

2 MB Page-outs

Diagnostics Information: ℹ️

Mar 31, 2015, 08:57:16 AM /Library/Logs/DiagnosticReports/PluginProcess_2015-03-31-085716_[redacted].cras h

Mar 31, 2015, 08:50:07 AM /Library/Logs/DiagnosticReports/PluginProcess_2015-03-31-085007_[redacted].cras h

Mar 29, 2015, 07:13:43 PM /Library/Logs/DiagnosticReports/PluginProcess_2015-03-29-191343_[redacted].cras h

Mar 29, 2015, 06:26:26 PM /Library/Logs/DiagnosticReports/PluginProcess_2015-03-29-182626_[redacted].cras h

Mar 28, 2015, 04:22:24 PM /Library/Logs/DiagnosticReports/PluginProcess_2015-03-28-162224_[redacted].cras h

iMac, OS X Yosemite (10.10.1)

Posted on Mar 31, 2015 6:15 PM

Reply

Answer 1

Linc Davis

Level 10

209,547 points

Mar 31, 2015 8:51 PM in response to Jimw44

Please read this whole message before doing anything.

This procedure is a diagnostic test. It’s unlikely to solve your problem. Don’t be disappointed when you find that nothing has changed after you complete it.

The purpose of the test is to determine whether the problem is caused by third-party software that loads automatically at startup or login, by a peripheral device, by a font conflict, or by corruption of the file system or of certain system caches.

Disconnect all wired peripherals except those needed for the test, and remove all aftermarket expansion cards, if applicable. Start up in safe mode and log in to the account with the problem. You must hold down the shift key twice: once when you turn on the computer, and again when you log in.

Note: If FileVault is enabled in OS X 10.9 or earlier, or if a firmware password is set, or if the startup volume is a software RAID, you can’t do this. Ask for further instructions.

Safe mode is much slower to start up and run than normal, with limited graphics performance, and some things won’t work at all, including sound output and Wi-Fi on certain models. The next normal startup may also be somewhat slow.

The login screen appears even if you usually login automatically. You must know your login password in order to log in. If you’ve forgotten the password, you will need to reset it before you begin.

Test while in safe mode. Same problem?

After testing, restart as usual (not in safe mode) and verify that you still have the problem. Post the results of the test.

Reply