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chidgey1994

Q: WHAT IS CAUSING THE NO AUDIO ISSUE ON APPLE TV?????

I work at a school. Every single classroom has an apple TV device connected to all projectors.

Staff constantly have issues where they are seeing visual but NO SOUND.

We created an Airplay Audio Fix in which they can install! (takes about 10 seconds) this disconnects them from the ATV.

Once they connect back up as per normal and use audio the audio comes back instantly.

We are unsure of what is causing the NO SOUND issue.

We know how to fix it otherwise (powering off ATV, unplugging the cables etc... OR OUR AIRPLAY FIX which saves us a lot of time from running from classroom to classroom.

 

DOES ANYONE KNOW WHAT IS CAUSING THE NO AUDIO ISSUE? I HAVE COME TO A CONCLUSION THAT IT MAY BE BECAUSE STAFF ARE NOT DISCONNECTING FROM THE ATV BEFORE THEY LEAVE THE CLASSROOM I.E. CLOSING THE LAPTOP LID, WALKING AWAY FROM THE CLASSROOM VIA THE IPAD ETC..


THIS MAY NOT BE THE CASE AND AM WONDERING IF ANYONE KNOW WHY THE ISSUE OCCURS. I DON'T NEED TO KNOW HOW TO FIX AND WE HAVE A SIMPLE FIX BUT JUST THE CAUSE OF THE PROBLEM.


ANY INFORMATION WOULD BE HIGHLY APPRECIATED.


THANKS FOR ANY SUPPORT.

MacBook Pro with Retina display, OS X Mavericks (10.9.4)

Posted on Mar 31, 2015 9:17 PM