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The apple ID and icloud had been delete but it's still make the trouble

Dear Support team,


I had create an Apple ID and Icloud account is viet.doan@vnn.vn and made some back up file with that ID in my PC. However, the email address viet.doan@vnn.vn had been deleted so I had changed Icloud and Apple ID to doanquocviet@hotmail.com (instead of viet.doan@vnn.vn), everything is good from than with none issue recorded. I recently restore my new Iphone with the old back file before the time I delete the viet.doan@vnn.vn ID and they asked me to insert icloud password for it, I use my old password but it didn't work and I currently got stuck with my old account, I try to restore password in several way but it didn't work. I remember my alternative email address is doanquocviet@icloud.com, doanquocviet@me.com, please help me to fix those issue.

Thanks and best regards,
Viet

iPhone 5, iOS 8.2

Posted on Apr 1, 2015 12:14 AM

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Question marked as Best reply

Posted on Apr 2, 2015 2:20 AM

If you mean that Find My Phone is asking for a password to a different Apple ID to your current Apple ID and that ID is a previous version of your current ID, not an entirely different one.


This feature has been introduced to make stolen phones useless to those that have stolen them.


However it can also arise when the user has changed their Apple ID details with Apple and not made the same changes to their iCloud account/Find My Phone on their device before upgrading to iOS 7, or if you restore from a previous back up made before you changed your details and some other circumstances.


The only solution is to change your Apple ID back to its previous state with Apple at My Apple ID using your current password, you don’t need access to this address if it’s previously been used with your Apple ID, once you have saved these details enter the password as requested on your device and then turn off "find my phone" and delete the account from your device. It may take a short while to remove the account.


You should then change your Apple ID back to its current state, save it once again and then log back in using your current Apple ID. Finally, turn "find my phone" back on once again.


This article provides more information about Activation Lock.

5 replies
Question marked as Best reply

Apr 2, 2015 2:20 AM in response to anpimpz

If you mean that Find My Phone is asking for a password to a different Apple ID to your current Apple ID and that ID is a previous version of your current ID, not an entirely different one.


This feature has been introduced to make stolen phones useless to those that have stolen them.


However it can also arise when the user has changed their Apple ID details with Apple and not made the same changes to their iCloud account/Find My Phone on their device before upgrading to iOS 7, or if you restore from a previous back up made before you changed your details and some other circumstances.


The only solution is to change your Apple ID back to its previous state with Apple at My Apple ID using your current password, you don’t need access to this address if it’s previously been used with your Apple ID, once you have saved these details enter the password as requested on your device and then turn off "find my phone" and delete the account from your device. It may take a short while to remove the account.


You should then change your Apple ID back to its current state, save it once again and then log back in using your current Apple ID. Finally, turn "find my phone" back on once again.


This article provides more information about Activation Lock.

Apr 2, 2015 2:25 AM in response to Winston Churchill

Thanks Winston,


However, the problem is, iCloud still asking me to insert the password and all the information is blurred and I couldn't make any change on it, the email link to Apple ID had been deleted, neither the Apple ID, as you mentioned, I didn't make change in the Find my phone, I currently restored my Iphone and set up as a new one and loss all the contact and message.

The apple ID and icloud had been delete but it's still make the trouble

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