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User profile for user: ajayfromnew delhi
ajayfromnew delhi Author
User level: Level 1
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Some Videos shot on my iPhone 5s, are not playing after a software update to 8.2, please help?

Some Videos shot on my iPhone 5s, 32 GB, are not playing after a software update to 8.2, please help?

iPhone 5s, iOS 8.2

Posted on Apr 1, 2015 12:44 AM

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1 reply
User profile for user: brenden dv
brenden dv
User level: Community Specialist

Apr 3, 2015 12:54 PM in response to ajayfromnew delhi

Hi ajayfromnew delhi,


I'm sorry to hear you are having these issues with your iPhone. If you are unable to play videos shot on your iPhone prior to the iOS 8.2 update, you may want to see if you can transfer and play the videos on your computer. If so, you may also want to try then transferring them back to your iPhone and see if they will play on the phone then. You may find the steps outlined in the following article helpful:


Import photos and videos from your iPhone, iPad, or iPod touch to your Mac or Windows PC - Apple Support


Regards,

- Brenden

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Some Videos shot on my iPhone 5s, are not playing after a software update to 8.2, please help?

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