Q: Emails received but wont send

I've just moved to Japan from Australia. I have a new iPhone 6 with a Japanese provider and have kept my Australian email account. I've set it up and can receive emails but they won't send. The error message is the outgoing server is not responding. I've reset several times already and it's not working. The default port when I set up is 587 however Optus says it should be 25. Whatever I enter doesn't work and it times out verifying. The only way to send email is to login to Optus which is tedious. can anyone help?

Posted on Apr 1, 2015 2:06 AM

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by jeffd55,

jeffd55 Apr 3, 2015 1:36 PM in response to Linda in Tokyo
Community Specialists

Apr 3, 2015 1:36 PM in response to Linda in Tokyo

Hello Linda,

Thank you for using Apple Support Communities.

If you can't send email, the following article should help you troubleshoot the issues. I would also check with your ISP, they might be aware of some specifice issues with their setup.

Get help with Mail on iPhone, iPad, and iPod touch - Apple Support

Regards,
Jeff D.
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by wegras,

wegras Apr 3, 2015 1:44 PM in response to Linda in Tokyo
Level 6 (15,194 points)

Wireless

Apr 3, 2015 1:44 PM in response to Linda in Tokyo

.You need to add the SMTP settings for your Japanese Carrier .If you study Doc link provided by Jeff it will explain how
you can have multiple SMTP settings the iPhone will find the one that works with the Carrier or ISP ,whose network you are using at the point of sending
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Q: Emails received but wont send

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by jeffd55,

by wegras,

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