Looks like no one’s replied in a while. To start the conversation again, simply ask a new question.

Can't install iTunes on Windows 64

The program STATES it has been installed!!!



User uploaded file



Clicking on iTunes icon to try opening the program THIS comes up:


User uploaded file

Clicking OK brings up THIS:


User uploaded file


Clicking OK there brings up this:


User uploaded file



There is NOTHING wrong with my drive. It was checked yesterday during a scheduled maintenance time.

Windows 64-bit computer-OTHER, Windows 7

Posted on Apr 1, 2015 10:22 AM

Reply
2 replies

Apr 4, 2015 7:51 AM in response to anotherone1950

Hello anotherone1950,


Thank you for using Apple Support Communities.


It sounds like the iTunes installation didn't complete correctly. You can use the information in the following article to remove and reinstall iTunes.


Remove and reinstall iTunes and related software components for Windows Vista, Windows 7, or Windows 8 - Apple Support


Regards,
Jeff D.

Apr 4, 2015 8:07 AM in response to anotherone1950

Entry point errors can usually be fixed by deleting the offending dll, then repairing the component it is part of from the programs and features control panel. CoreMedia.dll is part of Apple Application Support and can normally be found in

C:\Program Files\Common Files\Apple\Apple Application Support or

C:\Program Files (x86)\Common Files\Apple\Apple Application Support.


For general advice see Troubleshooting issues with iTunes for Windows updates.


The steps in the second box are a guide to removing everything related to iTunes and then rebuilding it which is often a good starting point unless the symptoms indicate a more specific approach. Review the other boxes and the list of support documents further down the page in case one of them applies.


The further information area has direct links to the current and recent builds in case you have problems downloading, need to revert to an older version or want to try the iTunes for Windows (64-bit - for older video cards) release as a workaround for installation or performance issues, or compatibility with QuickTime or third party software.



Your library should be unaffected by these steps but there are also links to backup and recovery advice should it be needed.



tt2

Can't install iTunes on Windows 64

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple ID.