Video causes iMac freeze

Question

Level 1

8 points

Video causes iMac freeze

Please help, perhaps 2 separate but related issues. Playing any QT video now causes my iMac to freeze. I have to switch the iMac off to get control of the machine back, no 'Force Quit' is available, the cursor moves with the mouse, everything else is 'frozen' & nothing is selectable. The first freeze I encountered led to the strange blue 'text' blocks to be left on my screen (see attached) and does not disappear after reboot. (it changes colour depending on the screen background). Any help / suggestions appreciated.

iMac (24-inch Early 2009), Mac OS X (10.6.8)

Posted on Apr 1, 2015 11:37 AM

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Answer 1

Bigg Jazza Author

Level 1

8 points

Apr 1, 2015 11:44 AM in response to Bigg Jazza

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Answer 2

Bigg Jazza Author

Level 1

8 points

Apr 1, 2015 12:02 PM in response to Bigg Jazza

Do you know, this forum is ridiculous! I have been trying for over an hour now, to get this post to your attention in the first place, then send you a screenshot and now I'm unable to add an Etresoft report! Apple is really starting to feel a lot like their great competitor of late.

Reply

Answer 3

rkaufmann87

Level 10

140,532 points

Apr 1, 2015 12:06 PM in response to Bigg Jazza

Bigg Jazza wrote:

Do you know, this forum is ridiculous! I have been trying for over an hour now, to get this post to your attention in the first place, then send you a screenshot and now I'm unable to add an Etresoft report! Apple is really starting to feel a lot like their great competitor of late.

Did you know you are not communicating with Apple on these forums? Apple does not read or participate in them in any fashion other than to moderate.

If you have feedback for Apple then please post to www.apple.com/feedback.

Reply

Answer 4

Bigg Jazza Author

Level 1

8 points

Apr 1, 2015 1:34 PM in response to rkaufmann87

My bad! Just extremely frustrated at my inability to get text or a text file of diagnostics onto this post to be looked at by undoubtedly clever experienced expertise. An error is flagged whenever I try post soemthing that is 'pasted' into this window saying the site is unable to do this now, try later.

Reply

Answer 5

Old Toad

Level 10

207,439 points

Apr 2, 2015 2:00 AM in response to Bigg Jazza

The hosts made some changes to the banned words this morning as a result of a very, heavy SPAM attack. One of the words that was included in the ban was . It affected several of my posts. There are numerous lines in the report with and I'm guessing that's what's causing the report not to be accepted.

I'll added here to see if my reply will go thru and it wouldn't. Had to replace it with a screenshot. So to post an Etercheck report one will have to remove all those words with an text editor.

Reply

Answer 6

Bigg Jazza Author

Level 1

8 points

Apr 2, 2015 2:03 AM in response to Old Toad

Many thanks, an error message from the forum indicating the actual error would have proved helpful in this instance. I'll remove all instances of 'run (& running)' then and see if I have more success. thanks again.

Reply

Answer 7

Bigg Jazza Author

Level 1

8 points

Apr 2, 2015 2:08 AM in response to Bigg Jazza

ALL INSTANCES OF 'R u n' replaced with xxx

Problem description:

Video causes my early 2009 iMac to freeze up

EtreCheck version: 2.1.8 (121)

Report generated 1 April 2015 19:03:14 BST

Download EtreCheck from

Hardware Information:

iMac (24-inch, Early 2009) (Verified)

iMac - model: iMac9,1

1 2.66 GHz Intel Core 2 Duo CPU: 2-core

8 GB RAM Upgradeable

BANK 0/DIMM0

4 GB DDR3 1067 MHz ok

BANK 1/DIMM0

4 GB DDR3 1067 MHz ok

Bluetooth: Old - Handoff/Airdrop2 not supported

Wireless: en1: 802.11 a/b/g/n

Video Information:

NVIDIA GeForce 9400 - VRAM: 256 MB

iMac 1920 x 1200

System Software:

OS X 10.9.5 (13F1066) - Time since boot: 0:22:1

Disk Information:

WDC WD6400AAKS-40H2B0 disk0 : (640.14 GB)

EFI (disk0s1) <not mounted> : 210 MB

Macintosh HD (disk0s2) / : 639.28 GB (244.79 GB free)

Recovery HD (disk0s3) <not mounted> [Recovery]: 650 MB

PIONEER DVD-RW DVRTS08 disk1 : (2.23 GB)

disk1s1 (disk1s1) <not mounted> : 32 KB

Civilization IV (disk1s2) /Volumes/Civilization IV : 2.22 GB (0 B free)

USB Information:

Apple Inc. Built-in iSight

LaCie LaCie Hard Drive USB 1 TB

EFI (disk3s1) <not mounted> : 210 MB

Mac Backup (disk3s2) /Volumes/Mac Backup : 999.86 GB (137.96 GB free)

Elgato Systems EyeTV Sat

Apple Inc. Keyboard Hub

Mitsumi Electric Apple Optical USB Mouse

Apple Inc. Apple Keyboard

Apple Computer, Inc. IR Receiver

Apple Inc. BRCM2046 Hub

Apple Inc. Bluetooth USB Host Controller

Firewire Information:

WD Passport III 800mbit - 800mbit max

WD Passport (disk4s1) /Volumes/WD Passport : 500.11 GB (345.13 GB free)

WD My Passport 071D 800mbit - 800mbit max

disk2s1 (disk2s1) <not mounted> : 32 KB

disk2s2 (disk2s2) <not mounted> : 29 KB

disk2s3 (disk2s3) <not mounted> : 29 KB

disk2s4 (disk2s4) <not mounted> : 29 KB

disk2s5 (disk2s5) <not mounted> : 29 KB

disk2s6 (disk2s6) <not mounted> : 262 KB

disk2s7 (disk2s7) <not mounted> : 262 KB

disk2s8 (disk2s8) <not mounted> : 262 KB

My Passport Studio (disk2s10) /Volumes/My Passport Studio : 1.00 TB (275.56 GB free)

Gatekeeper:

Mac App Store and identified developers

Kernel Extensions:

/Applications/Elgato Eye TV/EyeTV 3.4 (6141) Update/54BC7CC3-8061-4485-AA9B-15F10F495B33/EyeTV.app

[not loaded] com.elgato.driver.Pluto2 (1.1)

/Applications/Toast 8 Titanium/Toast Titanium.app

[not loaded] com.roxio.BluRaySupport (1.1.6)

[not loaded] com.roxio.TDIXController (1.7)

/System/Library/Extensions

[not loaded] com.IKMultimedia.driver.StompIO1 (1.0.0)

[not loaded] com.caiaq.driver.NIUSBGuitarRigMobileDriver (2.3.14)

[not loaded] com.caiaq.driver.NIUSBHardwareDriver (2.3.14)

[not loaded] com.elgato.driver.DontMatchAfaTech (1.1)

[not loaded] com.elgato.driver.DontMatchCinergy450 (1.1)

[not loaded] com.elgato.driver.DontMatchCinergyXS (1.1)

[not loaded] com.elgato.driver.DontMatchEmpia (1.1)

[not loaded] com.elgato.driver.DontMatchVoyager (1.1)

[loaded] com.eltima.ElmediaPlayer.kext (1.0)

[not loaded] com.flipvideo.IOUSBCameraMassStorage (1.0.1)

[not loaded] com.ikmultimedia.driver.StealthPedal (1.0.0)

[not loaded] com.m-audio.usb.midisupport.driver (1.1)

[not loaded] com.mcafee.kext.Virex (1.0.0d1)

[loaded] com.rogueamoeba.HermesAudio (4.2.0 - SDK 10.6)

[not loaded] com.wibu.codemeter.CmUSBMassStorage (1.0.7)

Startup Items:

M-Audio Firmware Loader: Path: /Library/StartupItems/M-Audio Firmware Loader

Virex: Path: /Library/StartupItems/Virex

VShieldEPOInterface: Path: /Library/StartupItems/VShieldEPOInterface

Startup items are obsolete in OS X Yosemite

Launch Agents:

[xxxning] com.flipvideo.FlipShare.Autoxxx.plist

[loaded] com.intego.backupassistant.agent.plist

[loaded] com.oracle.java.Java-Updater.plist

[failed] com.trusteer.rapport.rapportd.plist

Launch Daemons:

[loaded] com.adobe.fpsaud.plist

[xxxning] com.bombich.ccchelper.plist

[xxxning] com.elgato.EyeConnect.plist

[xxxning] com.eltima.ElmediaPlayer.daemon.plist

[xxxning] com.flipvideo.FlipShareServer.launchd.plist

[xxxning] com.intego.BackupAssistant.daemon.plist

[loaded] com.oracle.java.Helper-Tool.plist

[loaded] com.oracle.java.JavaUpdateHelper.plist

[loaded] com.rogueamoeba.instanton-agent.plist

[loaded] com.timesoftware.timemachineeditor.backup-auto.plist

[loaded] com.timesoftware.timemachineeditor.helper.plist

[xxxning] com.trusteer.rooks.rooksd.plist

User Launch Agents:

[loaded] com.adobe.ARM.[...].plist

[failed] com.apple.CSConfigDotMacCert-@me.com-SharedServices.Agent.plist

[loaded] com.google.keystone.agent.plist

[xxxning] com.microsoft.LaunchAgent.SyncServicesAgent.plist

[xxxning] com.spotify.webhelper.plist

[loaded] com.valvesoftware.steamclean.plist

User Login Items:

Canon IJ Network Scanner Selector2 Application (/Library/Printers/Canon/IJScanner/Utilities/Canon IJ Network Scanner Selector2.app)

WDDriveUtilityHelper Application (/Applications/WD Drive Utilities.app/Contents/WDDriveUtilityHelper.app)

NIHardwareAgent Application Hidden (/Library/Application Support/Native Instruments/Hardware/NIHardwareAgent.app)

Printer Pro Desktop Application (/Applications/Printer Pro Desktop.app)

Internet Plug-ins:

Default Browser: Version: 537 - SDK 10.9

Flip4Mac WMV Plugin: Version: 2.3.6.5

RealPlayer Plugin: Version: Unknown

Silverlight: Version: 5.1.10411.0 - SDK 10.6

FlashPlayer-10.6: Version: 16.0.0.305 - SDK 10.6

VerifiedDownloadPlugin: Version: 1.1

Flash Player: Version: 16.0.0.305 - SDK 10.6 Outdated! Update

iPhotoPhotocast: Version: 7.0

QuickTime Plugin: Version: 7.7.3

SharePointBrowserPlugin: Version: 14.2.5 - SDK 10.6

AdobePDFViewer: Version: 9.5.5

JavaAppletPlugin: Version: Java 7 Update 67

Safari Extensions:

ResizeMe

3rd Party Preference Panes:

Déjà Vu

Flash Player

Flip4Mac WMV

Java

Native Instruments USB Audio

Trusteer Endpoint Protection

Time Machine:

Skip System Files: NO

Mobile backups: OFF

Auto backup: NO - Auto backup turned off

Volumes being backed up:

Macintosh HD: Disk size: 639.28 GB Disk used: 394.49 GB

Destinations:

Mac Backup [Local]

Total size: 999.86 GB

Total number of backups: 59

Oldest backup: 2013-09-16 09:37:17 +0000

Last backup: 2015-03-29 07:48:34 +0000

Size of backup disk: Too small

Backup size 999.86 GB < (Disk used 394.49 GB X 3)

Top Processes by CPU: ℹ️

4% WindowServer

0% fontd

0% AppleSpell

0% SpotifyWebHelper

0% Google Chrome

Top Processes by Memory:

189 MB EyeConnect

155 MB com.apple.IconServicesAgent

146 MB Google Chrome

137 MB ocspd

103 MB mds_stores

Virtual Memory Information:

4.99 GB Free RAM

1.91 GB Active RAM

654 MB Inactive RAM

774 MB Wired RAM

805 MB Page-ins

0 B Page-outs

Diagnostics Information:

Apr 1, 2015, 06:39:28 PM Self test - passed

Mar 30, 2015, 08:32:38 PM /Library/Logs/DiagnosticReports/sh_2015-03-30-203238_[redacted].crash

Mar 30, 2015, 08:27:14 PM /Library/Logs/DiagnosticReports/sh_2015-03-30-202714_[redacted].crash

Mar 30, 2015, 07:12:56 PM /Users/[redacted]/Library/Logs/DiagnosticReports/Printer Pro Desktop_2015-03-30-191256_[redacted].crash

Apr 1, 2015, 06:40:38 PM /Library/Logs/DiagnosticReports/sh_2015-04-01-184038_[redacted].crash

Mar 31, 2015, 02:25:05 PM /Users/[redacted]/Library/Logs/DiagnosticReports/Printer Pro Desktop_2015-03-31-142505_[redacted].crash

Mar 30, 2015, 08:25:08 PM /Library/Logs/DiagnosticReports/sh_2015-03-30-202508_[redacted].crash

Problem description:

Video causes my early 2009 iMac to freeze up

EtreCheck version: 2.1.8 (121)

Report generated 1 April 2015 19:03:14 BST

Download EtreCheck from

Hardware Information:

iMac (24-inch, Early 2009) (Verified)

iMac - model: iMac9,1

1 2.66 GHz Intel Core 2 Duo CPU: 2-core

8 GB RAM Upgradeable

BANK 0/DIMM0

4 GB DDR3 1067 MHz ok

BANK 1/DIMM0

4 GB DDR3 1067 MHz ok

Bluetooth: Old - Handoff/Airdrop2 not supported

Wireless: en1: 802.11 a/b/g/n

Video Information:

NVIDIA GeForce 9400 - VRAM: 256 MB

iMac 1920 x 1200

System Software:

OS X 10.9.5 (13F1066) - Time since boot: 0:22:1

Disk Information:

WDC WD6400AAKS-40H2B0 disk0 : (640.14 GB)

EFI (disk0s1) <not mounted> : 210 MB

Macintosh HD (disk0s2) / : 639.28 GB (244.79 GB free)

Recovery HD (disk0s3) <not mounted> [Recovery]: 650 MB

PIONEER DVD-RW DVRTS08 disk1 : (2.23 GB)

disk1s1 (disk1s1) <not mounted> : 32 KB

Civilization IV (disk1s2) /Volumes/Civilization IV : 2.22 GB (0 B free)

USB Information:

Apple Inc. Built-in iSight

LaCie LaCie Hard Drive USB 1 TB

EFI (disk3s1) <not mounted> : 210 MB

Mac Backup (disk3s2) /Volumes/Mac Backup : 999.86 GB (137.96 GB free)

Elgato Systems EyeTV Sat

Apple Inc. Keyboard Hub

Mitsumi Electric Apple Optical USB Mouse

Apple Inc. Apple Keyboard

Apple Computer, Inc. IR Receiver

Apple Inc. BRCM2046 Hub

Apple Inc. Bluetooth USB Host Controller

Firewire Information:

WD Passport III 800mbit - 800mbit max

WD Passport (disk4s1) /Volumes/WD Passport : 500.11 GB (345.13 GB free)

WD My Passport 071D 800mbit - 800mbit max

disk2s1 (disk2s1) <not mounted> : 32 KB

disk2s2 (disk2s2) <not mounted> : 29 KB

disk2s3 (disk2s3) <not mounted> : 29 KB

disk2s4 (disk2s4) <not mounted> : 29 KB

disk2s5 (disk2s5) <not mounted> : 29 KB

disk2s6 (disk2s6) <not mounted> : 262 KB

disk2s7 (disk2s7) <not mounted> : 262 KB

disk2s8 (disk2s8) <not mounted> : 262 KB

My Passport Studio (disk2s10) /Volumes/My Passport Studio : 1.00 TB (275.56 GB free)

Gatekeeper:

Mac App Store and identified developers

Kernel Extensions:

/Applications/Elgato Eye TV/EyeTV 3.4 (6141) Update/54BC7CC3-8061-4485-AA9B-15F10F495B33/EyeTV.app

[not loaded] com.elgato.driver.Pluto2 (1.1) [Click for support]

/Applications/Toast 8 Titanium/Toast Titanium.app

[not loaded] com.roxio.BluRaySupport (1.1.6) [Click for support]

[not loaded] com.roxio.TDIXController (1.7) [Click for support]

/System/Library/Extensions

[not loaded] com.IKMultimedia.driver.StompIO1 (1.0.0) [Click for support]

[not loaded] com.caiaq.driver.NIUSBGuitarRigMobileDriver (2.3.14) [Click for support]

[not loaded] com.caiaq.driver.NIUSBHardwareDriver (2.3.14) [Click for support]

[not loaded] com.elgato.driver.DontMatchAfaTech (1.1) [Click for support]

[not loaded] com.elgato.driver.DontMatchCinergy450 (1.1) [Click for support]

[not loaded] com.elgato.driver.DontMatchCinergyXS (1.1) [Click for support]

[not loaded] com.elgato.driver.DontMatchEmpia (1.1) [Click for support]

[not loaded] com.elgato.driver.DontMatchVoyager (1.1) [Click for support]

[loaded] com.eltima.ElmediaPlayer.kext (1.0) [Click for support]

[not loaded] com.flipvideo.IOUSBCameraMassStorage (1.0.1) [Click for support]

[not loaded] com.ikmultimedia.driver.StealthPedal (1.0.0) [Click for support]

[not loaded] com.m-audio.usb.midisupport.driver (1.1) [Click for support]

[not loaded] com.mcafee.kext.Virex (1.0.0d1) [Click for support]

[loaded] com.rogueamoeba.HermesAudio (4.2.0 - SDK 10.6) [Click for support]

[not loaded] com.wibu.codemeter.CmUSBMassStorage (1.0.7) [Click for support]

Startup Items:

M-Audio Firmware Loader: Path: /Library/StartupItems/M-Audio Firmware Loader

Virex: Path: /Library/StartupItems/Virex

VShieldEPOInterface: Path: /Library/StartupItems/VShieldEPOInterface

Startup items are obsolete in OS X Yosemite

Launch Agents:

[xxxning] com.flipvideo.FlipShare.Autoxxx.plist [Click for support]

[loaded] com.intego.backupassistant.agent.plist [Click for support]

[loaded] com.oracle.java.Java-Updater.plist [Click for support]

[failed] com.trusteer.rapport.rapportd.plist [Click for support] [Click for details]

Launch Daemons:

[loaded] com.adobe.fpsaud.plist [Click for support]

[xxxning] com.bombich.ccchelper.plist [Click for support]

[xxxning] com.elgato.EyeConnect.plist [Click for support]

[xxxning] com.eltima.ElmediaPlayer.daemon.plist [Click for support]

[xxxning] com.flipvideo.FlipShareServer.launchd.plist [Click for support]

[xxxning] com.intego.BackupAssistant.daemon.plist [Click for support]

[loaded] com.oracle.java.Helper-Tool.plist [Click for support]

[loaded] com.oracle.java.JavaUpdateHelper.plist [Click for support]

[loaded] com.rogueamoeba.instanton-agent.plist [Click for support]

[loaded] com.timesoftware.timemachineeditor.backup-auto.plist [Click for support]

[loaded] com.timesoftware.timemachineeditor.helper.plist [Click for support]

[xxxning] com.trusteer.rooks.rooksd.plist [Click for support]

User Launch Agents: ℹ️

[loaded] com.adobe.ARM.[...].plist [Click for support]

[failed] com.apple.CSConfigDotMacCert-@me.com-SharedServices.Agent.plist [Click for details]

[loaded] com.google.keystone.agent.plist [Click for support]

[xxxning] com.microsoft.LaunchAgent.SyncServicesAgent.plist [Click for support]

[xxxning] com.spotify.webhelper.plist [Click for support]

[loaded] com.valvesoftware.steamclean.plist [Click for support]

User Login Items:

Canon IJ Network Scanner Selector2 Application (/Library/Printers/Canon/IJScanner/Utilities/Canon IJ Network Scanner Selector2.app)

WDDriveUtilityHelper Application (/Applications/WD Drive Utilities.app/Contents/WDDriveUtilityHelper.app)

NIHardwareAgent Application Hidden (/Library/Application Support/Native Instruments/Hardware/NIHardwareAgent.app)

Printer Pro Desktop Application (/Applications/Printer Pro Desktop.app)

Internet Plug-ins:

Default Browser: Version: 537 - SDK 10.9

Flip4Mac WMV Plugin: Version: 2.3.6.5 [Click for support]

RealPlayer Plugin: Version: Unknown [Click for support]

Silverlight: Version: 5.1.10411.0 - SDK 10.6 [Click for support]

FlashPlayer-10.6: Version: 16.0.0.305 - SDK 10.6 [Click for support]

VerifiedDownloadPlugin: Version: 1.1

Flash Player: Version: 16.0.0.305 - SDK 10.6 Outdated! Update

iPhotoPhotocast: Version: 7.0

QuickTime Plugin: Version: 7.7.3

SharePointBrowserPlugin: Version: 14.2.5 - SDK 10.6 [Click for support]

AdobePDFViewer: Version: 9.5.5 [Click for support]

JavaAppletPlugin: Version: Java 7 Update 67 Check version

Safari Extensions:

ResizeMe

3rd Party Preference Panes:

Déjà Vu [Click for support]

Flash Player [Click for support]

Flip4Mac WMV [Click for support]

Java [Click for support]

Native Instruments USB Audio [Click for support]

Trusteer Endpoint Protection [Click for support]

Time Machine: ℹ️

Skip System Files: NO

Mobile backups: OFF

Auto backup: NO - Auto backup turned off

Volumes being backed up:

Macintosh HD: Disk size: 639.28 GB Disk used: 394.49 GB

Destinations:

Mac Backup [Local]

Total size: 999.86 GB

Total number of backups: 59

Oldest backup: 2013-09-16 09:37:17 +0000

Last backup: 2015-03-29 07:48:34 +0000

Size of backup disk: Too small

Backup size 999.86 GB < (Disk used 394.49 GB X 3)

Top Processes by CPU:

4% WindowServer

0% fontd

0% AppleSpell

0% SpotifyWebHelper

0% Google Chrome

Top Processes by Memory:

189 MB EyeConnect

155 MB com.apple.IconServicesAgent

146 MB Google Chrome

137 MB ocspd

103 MB mds_stores

Virtual Memory Information:

4.99 GB Free RAM

1.91 GB Active RAM

654 MB Inactive RAM

774 MB Wired RAM

805 MB Page-ins

0 B Page-outs

Diagnostics Information:

Apr 1, 2015, 06:39:28 PM Self test - passed

Mar 30, 2015, 08:32:38 PM /Library/Logs/DiagnosticReports/sh_2015-03-30-203238_[redacted].crash

Mar 30, 2015, 08:27:14 PM /Library/Logs/DiagnosticReports/sh_2015-03-30-202714_[redacted].crash

Mar 30, 2015, 07:12:56 PM /Users/[redacted]/Library/Logs/DiagnosticReports/Printer Pro Desktop_2015-03-30-191256_[redacted].crash

Apr 1, 2015, 06:40:38 PM /Library/Logs/DiagnosticReports/sh_2015-04-01-184038_[redacted].crash

Mar 31, 2015, 02:25:05 PM /Users/[redacted]/Library/Logs/DiagnosticReports/Printer Pro Desktop_2015-03-31-142505_[redacted].crash

Mar 30, 2015, 08:25:08 PM /Library/Logs/DiagnosticReports/sh_2015-03-30-202508_[redacted].crash

Reply

Answer 8

Bigg Jazza Author

Level 1

8 points

Apr 2, 2015 2:06 AM in response to Old Toad

Great success, many thanks.

Can any of you knowledgable guys help with my video & display problem now? In anticipation, thanks.

Reply

Answer 9

Old Toad

Level 10

207,439 points

Apr 2, 2015 8:34 AM in response to Bigg Jazza

As a general troubleshooting procedure boot into the Recovery volume (boot with the Command + R keys held down), select Disk Utility and repair both the disk permissions and the disk. Reboot normally and try again.

Next boot into Safe Mode, Mac OS X: Starting up in Safe Mode, and check again. Safe Mode disables all 3rd party extensions so if it's one of those that should be evident in Safe Mode.

Reply