my ipod touch is stuck in recovery mode
I just tried to restore my ipod to its factory settings, the process was not completed. Says an error (1) has occured, now my ipod is stuck in recovery mode. What do I do?
iPod touch
User profile for user:
jeffd55
User level:
Community Specialist
Hi drhenrie,
Thank you for using Apple Support Communities.
If you are having troubles restoring your iPod and the steps in the article you came from didn't help. I would continue with this step from the following article:
Check for hardware issues
Related errors: 1, 3, 11, 12, 13, 14, 16, 20, 21, 23, 26, 27, 28, 29, 34, 35, 36, 37, 40, 1002, 1004, 1011, 1012, 1014, 1667, or 1669.
These errors mean that your device or computer might have a hardware issue that stops the update or restore from completing.
Check that your security software and settings aren't blocking your device from communicating with the Apple update server.
Then try to restore your iOS device two more times while connected with a cable, computer, and network you know are good.
Make sure that your security software and settings are allowing communication between your device and update servers.
If you still see the error message when you update or restore, contact Apple support.
Get help with iOS update and restore errors - Apple Support
Regards,
Jeff D.