Safari blocked by super pop-up "http://www.applefirewall.support"

Question

Level 1

0 points

Safari blocked by super pop-up "http://www.applefirewall.support"

this is followed by this text:

(1) Firewall Alert:

YOUR APPLE Firewall has CRASHED / SPYWARE VIRUS

Call immediately for assistance on how to remove the potential virus. Contact Apple Support at 1 855-582-0026 (Toll Free)

Possible network damages if potential viruses are not removed immediately:

UNKNOWN

DATA EXPOSED TO POSSIBLE RISK:

1. Your Facebook, Skype, AIM, ICQ and other chat logs

2. Your private photos, family photos and other sensitive files

MORE ABOUT THE VIRUS:

Seeing these pop-up's means that you may have a virus installed on your computer which puts the security of your personal data at a serious risk. It's strongly advised that you call the number above and get your computer inspected before you continue using your internet, especially for shopping.

Call immediately for assistance on how to perform your check. Apple Technical Support at 1-855-582-0026(Toll Free).

iPad, iOS 5.1.1

Posted on Apr 1, 2015 10:58 AM

Reply

Answer 1

Niel

Level 10

726,935 points

Apr 1, 2015 10:59 AM in response to IamNot Earl

Choose Force Quit from the Apple menu, close Safari, and then launch it with the Shift key held down. If that doesn't work, temporarily disconnect the computer from the Internet.

(125266)

Reply

Answer 2

IamNot Earl Author

Level 1

0 points

Apr 1, 2015 11:18 AM in response to Niel

thank you but no luck... force quit safari - relaunch with shift down, still return "hack";

use sys preference - network delete ethernet connection and shut off wifi from menu bar... relaunch safari, after 15 minutes of all connection off.

seems like I clicked on a land mine... I have a screenshot...

Reply

Answer 3

Apr 1, 2015 4:19 PM in response to IamNot Earl

Good Afternoon. I had a similar issue today. What I did to bypass it was to open Safari and immediately (and I do mean immediately, even before the browser had time to load the page) click on the X in the URL address field (X in the far right of the URL Field). Then quickly change the name of the URL. Prior to having the page load, I entered Safari preferences and changed the Home Page in the General Tab.

Then I went through this list to try and identify the adware.Remove unwanted adware that displays pop-up ads and graphics on your Mac - Apple Support

Reply

Answer 4

John Galt

Level 10

141,162 points

Apr 1, 2015 5:44 PM in response to IamNot Earl

Read "Ransomware" web pages.

There is probably an OK or similarly named button at the bottom of that dialog in the center of your screenshot. Due to the vertical dimension of the dialog box you can't reveal it but that doesn't mean it's not there. If it is, pressing the Return or Enter key in an attempt to dismiss it will probably cause the dialog box to immediately reappear.

If you can, move that dialog box out of the way so that we can read the URL loading the scam webpage. The http:// address you posted in this Discussion title doesn't load anything interesting, and I'd like to determine the reason you can't fix this in the usual manner.

Reply