I am trying to erase my old iPhone 4s however when I go to erase all contemy and settings, or prompts me to enter my Apple ID Password which i enter but then it says there was an error connecting to icloud and option of cancel or retry but just keeps going round in circles! I want to sell my phone but can't when everything is still on it!
PPlease help!!
Emms x
I was having this problem with my Iphone6. Then I realized my phone was no longer using data since I had switched to my iphone7. So I switched it to wifi and then I could go thru the last step and erase my iphone.
I was having this problem with my Iphone6. Then I realized my phone was no longer using data since I had switched to my iphone7. So I switched it to wifi and then I could go thru the last step and erase my iphone.
With your suggestion, Ali_Lalehroo - connected my old phone to itunes, where I removed all apps and unchecked syncs then applied those settings to the old phone. I did not think I could still connect to wifi without the phone being activated, but I was able to and then my apple id would erase my settings and history. turned off find my phone and then reset as a new phone.
Hi
Go to settings iCloud turn off find my iPhone.
Then settings down to reset Restore iPhone back to factory settings.
Then it,s ready for new user.
Cheers
Brian
What to do before selling or giving away your iPhone, iPad, or iPod touch
First turn off the find my iphone
the try to erase it....check your internet connection if you have problem in entering apple ID
or do another work...Try to restore it with itunes...i think it's betterš
Hey! Have you found a solution in the meantime? I have the same problem.
I can't erase my old iPhone - help!
