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amielp

Q: APPLE TV won't connect to Itunes

I've got my apple tv hooked up to a tv in a hotel room where i'm staying for an extended 3 week period.   I had it working fine when suddenly i got messages that none of the services were available .   when test the network I'm on the local wifi but i get a message saying can't connect to iTunes.   I've tried reentering my password several times without luck.

On line it says to redownload by connecting to iTunes via the usb port on the back of the apple tv.  when i plug into my IMAC nothing happens in iTunes.  anyone have a suggestion?

Apple TV, software 7.1(7003)

Posted on Apr 1, 2015 8:20 PM

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Q: APPLE TV won't connect to Itunes

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  • by vazandrew,Solvedanswer

    vazandrew vazandrew Apr 1, 2015 9:16 PM in response to amielp
    Level 6 (19,023 points)
    Apple TV
    Apr 1, 2015 9:16 PM in response to amielp

    Most hotels require the user to login to the network via webpage, which isn't possible on Apple TV. If something has changed within the network that may have caused the issue as well. Contact the provider or IT dept

     

    If you want to try restoring. You need to follow the steps exactly (disconnect all cables, connect micro USB, if using a 3rd gen reconnect power). Connect directly to computer. Try a different cable.

  • by amielp,

    amielp amielp Apr 2, 2015 2:57 PM in response to amielp
    Level 1 (15 points)
    Apr 2, 2015 2:57 PM in response to amielp

    Thanks Vazandrew.  I suspected the problem might be because i couldn't get to the web page to enter the password.  But somehow I got it working after fiddling around with airplay and mirroring and sharing ( i have my IMAC in the hotel with me and the apple tv sees the imac)   but no idea how to repeat what i did LOL.  I'm just watching tv on my 27 " IMAC and will wait to get back to the house to mess with the apple tv again.  thanks for the reply.