MacBook Pro does not move past login screen.

Question

Level 1

6 points

MacBook Pro does not move past login screen.

Good Evening everyone,

I have a 15-Inch MacBook Pro that I bought in June of 2011 that is currently running Yosemite and while I was using it yesterday, it froze and I proceeded to turn it off. When I turned it back on, the screen was light blueish/grayish and the Apple logo on startup was a dark shade of blue, as well as the avatar picture of my User Account was shaded blue. I then proceeded to enter the password of my User Account and it went on to load about a 25% pf the way and then everything just disappeared and I just had a blank screen.

I called tech support and we tried getting into the computer many different methods and we pressed many different keys and nothing worked. If you guys have any idea what this could be, please let me know. Any and all suggestions are appreciated.

Thank You.

Attached is a picture of the blank screen i get after i enter my password it loads to about 25%

MacBook Pro, Mac OS X (10.7.5)

Posted on Apr 1, 2015 9:43 PM

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Answer 1

CMCSK

Level 6

11,452 points

Apr 1, 2015 10:27 PM in response to RiichieMoran

I called tech support and we tried getting into the computer many different methods and we pressed many different keys and nothing worked.

Which methods? Need details. Did you try os recovery or the suggestions in http://support.apple.com/kb/TS2570 ?

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Answer 2

RiichieMoran Author

Level 1

6 points

Apr 2, 2015 4:00 AM in response to CMCSK

WWe tried entering through safe mode, so by holding the shift key and nothing it showed the apple logo in that blueish hue and it went directly to the User Account screen, this method didn't work. We also tried to reset the NVRAM and this method did not work either. We couldn't try any of the methods that require the Snow Leopard disk because I don't have the disk on-hand, seems like I lost the disk to reset the computer.

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Answer 3

CMCSK

Level 6

11,452 points

Apr 2, 2015 12:39 PM in response to RiichieMoran

You can get replacement System Install & Restore CD/DVDs from Apple's Customer Support - in the US, (800) 767-2775 - for a nominal S&H fee. You'll need to have the model and/or serial number of your Mac available.

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