How to get a credit for a stalled movie?

Question

How to get a credit for a stalled movie?

Why does the iTunes movie rental process not have any way to request a credit when a movie doesn't play or constantly stall?

MacBook Pro, OS X Yosemite (10.10), iPhone, iPad

Posted on Apr 1, 2015 10:49 PM

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Answer 1

King_Penguin

Level 10

334,138 points

Apr 1, 2015 11:28 PM in response to Charles Gardner

What have you tried to see if it gets the film to play e.g. closing iTunes/Videos app on the computer/device that you rented it on and rebooting/doing a soft-reset of it ?

If it still doesn't play then try the 'report a problem' page to contact iTunes Support : http://reportaproblem.apple.com

Or you can try contacting iTunes Support via this page : http://www.apple.com/support/itunes/contact/ - click on Contact iTunes Store Support on the right-hand side of the page, then Purchases, Billing & Redemption

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Answer 2

Apr 1, 2015 11:33 PM in response to King_Penguin

I rented the movie using iTunes on an AppleTV. It has now been more than 24 hours of waiting - and if I try to restart the movie it says it will automatically be deleted. Any other ideas?

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Answer 3

King_Penguin

Level 10

334,138 points

Apr 1, 2015 11:38 PM in response to Charles Gardner

Contact iTunes Support using one of the methods in my above reply.

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Answer 4

Apr 1, 2015 11:54 PM in response to King_Penguin

Thanks for the input but the response from Apple is to let me rent it again. That's not going to happen!!

Looks like it's time to give my money to comcast and watch all the new movies there. If Apple would not always assume that it's "my" equipment that is causing the problem then I might put up with no easy way to get a resolution to what should be a simple problem to fix. My internet connections is consistently 30 Mps so that isn't the problem.

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