i cant use my apple id in app store or itunes to sign in

Are you using the same Apple ID that has been used to set up the phone for the first time? If you have got a second hand phone, the Activation Lock set up by the previous owner must still be active and has to be removed before you can use it with sour own Apple ID.

Read more about that in these articles:

iCloud: Activation Lock

iCloud: Remove your device from Find My iPhone

If you have forgotten your Apple ID or password, check these links to get it back:

Find your Apple ID

Change your Apple ID

Forgotten Apple ID password

iranmn wrote:

hi mate

thank you so much for your help but i restarted the i phone

i mean that i have erased all contents an settings then i started the phone with a new apple id and icloud acount

but your photo is from iTunes on your computer.

Are you located in the United States?